topic I am so tired with being fobbed off by Talk Talk in Full Fibre

I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 23 Sep 2024 09:34:11 GMT

I have reported and reported that I have a slow speed I'm supposed to be getting 65 megs survive, i'm getting 25 megs service and i'm paying for it.
It is effecting my online work.
I was told the other day I was having an engineer out this morning to move the fibe box on the wall to a new location as in is getting interference from the magnet on the front door. Nobody has turned up. I may as well just cut my losses and find a new operating service. Talk Talk don't care anymore, but they will still take your money. I am now going to put in yet another complaint with CISAS. I am so tired of being fobbed off with Talk Talk, ive had it for years, now i'm on Fiber, it hasn't got any better. I now tell my friends not to go with Talk Talk.

Re: I am so tired with being fobbed off by Talk Talk

KeithFrench — Mon, 23 Sep 2024 09:56:53 GMT

Hi @tonka2426

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: I am so tired with being fobbed off by Talk Talk

Karl-TalkTalk — Mon, 23 Sep 2024 10:20:51 GMT

I'm showing that a fault has been logged to Openreach for you.

If an engineer has been arranged for this morning, then the AM timeslot runs up to 1pm.

Thanks

Karl.

Re: I am so tired with being fobbed off by Talk Talk

Gliwmaeden2 — Tue, 01 Oct 2024 20:38:51 GMT

@tonka2426, please follow up on this thread.

I'll remove the duplicate that you started this evening, as it's much better to follow up here for continuity.

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Wed, 02 Oct 2024 01:09:24 GMT

I updated what I said because nothing was done the last time I mentioned this, all I got was a reply saying Openreach engineer was booked, but they didn't show up and i'm still having the same problem. It's cool I'll just get in touch with head office and tell them whats going on.

Re: I am so tired with being fobbed off by Talk Talk

Chris-TalkTalk — Wed, 02 Oct 2024 08:03:16 GMT

Hi tonka2426,

The update on the Openreach fault ticket says that no problems was found, no action required. Do you get the slow speeds on devices connected to your router by Ethernet cable and wifi?

Chris

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Wed, 02 Oct 2024 18:22:31 GMT

The problem is where the box was fitted in the first place, there is a high frequency that was detected in the corner where the box was fitted, it is that I needed moving, and how can they detect a problem without attending my property. If they bothered to turn up when they was supposed to, they would have seen for themselves there is a problem, I am getting tired of all this, I am paying for a 65 meg service, I'm not getting it, But Talk Talk expect their money from me every month and I keep getting fobbed off by saying my signal isn't being effected. I will report this to CISAS with proof of what has been said and the images of the live tests I do on my speed. and I use WIFI like I always have done. I don't use an ethernet cable. Plus the router is on the other side of the room and my PC is in the other side.

Re: I am so tired with being fobbed off by Talk Talk

Chris-TalkTalk — Thu, 03 Oct 2024 07:25:44 GMT

Could I ask, who detected the high frequency?

Chris

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Sat, 05 Oct 2024 15:35:39 GMT

Typical, Just got this months bill, but not having my service fixed. Talk Talk don't care as long as it gets it's money.

Re: I am so tired with being fobbed off by Talk Talk

ferguson — Sat, 05 Oct 2024 15:43:38 GMT

Well the bills are going to keep coming I'm afraid. Can you respond to the question from Chris earlier? The support team will pick this up again when they are back online on Monday.

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Sat, 05 Oct 2024 23:43:20 GMT

It was the openreach engineer who installed the Fiber optics box

Re: I am so tired with being fobbed off by Talk Talk

Gliwmaeden2 — Sat, 05 Oct 2024 23:52:17 GMT

@Chris-TalkTalk, @tonka2426 posted this elsewhere:

"I complained to Talk Talk that my signal is at 25/35 megs when I'm paying for a 65 meg service. I keep getting told my signal is at 65 megs, but when I do a speed test by the two test that Talk Talk provide, it says my signal is hitting 25 megs. There is a electrical magnet on the main front door to the building and I think it is effecting the signal, I was supposed to have a Openreach engineer turn up to move the box on the wall, but no one turned up. I am still getting a low signal, I am getting tire of being fobbed off by Talk Talk, so now I am writing a full complaint to the ombudsman before I decide what to do next, I will not be paying my next bill until this is sorted."

@tonka2426, staff will respond after the weekend.

Re: I am so tired with being fobbed off by Talk Talk

Chris-TalkTalk — Mon, 07 Oct 2024 08:36:48 GMT

Thanks Gliwmaeden2. @tonka2426, So just to confirm, The Openreach engineer told you that there was electrical interference where they had installed the ONT/ How close is the modem to the ONT.

Chris

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 07 Oct 2024 11:19:47 GMT

Yes, the engineer did a test with a meter and said it was a real high frequency, but still put the ONT box there. The router is about is around 6 foot away from the ONT box, I have stretched it away from the corner as much as the cable will allow.

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 07 Oct 2024 11:26:29 GMT

with my old router which is the same as the new one sent me, I was one Broadband, and it was all in that corner, and I was getting a signal of 70 megs, but since having full fiber, my signal registers 25/30 megs, and the router is further away from the corner. no matter where I put the router I am still getting 25/30 megs.

Re: I am so tired with being fobbed off by Talk Talk

Chris-TalkTalk — Mon, 07 Oct 2024 13:20:56 GMT

The signal into the ONT is over optical fibre and so won't be affected by electrical interference, line test isn't picking up any issues. Could you run a couple of speed tests, at least 10 minutes apart, on fast.com and post the results

Chris

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 07 Oct 2024 16:31:56 GMT

I have done a speed check that is supplied by Talk Talk.

Re: I am so tired with being fobbed off by Talk Talk

ferguson — Mon, 07 Oct 2024 16:43:21 GMT

@tonka2426

Can you try this one, as suggested?

https://fast.com/

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 07 Oct 2024 19:42:01 GMT

I just run another test, and you can see my signal dipping down, and then rising again.

Re: I am so tired with being fobbed off by Talk Talk

tonka2426 — Mon, 07 Oct 2024 19:46:49 GMT

as requested