topic Re: Replying to messages on threads in Full Fibre

Replying to messages on threads

Plutochris — Wed, 25 Sep 2024 11:06:47 GMT

I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep generating a new private message. I have been told I should see a box at the bottom of the page that I just click on to enter and send my messages but all I have is a light grey box there and when I click on it nothing happens! I am logged in! Any help would be appreciated!

Re: Replying to messages on threads

Chris-TalkTalk — Wed, 25 Sep 2024 11:11:25 GMT

Hi Plutochris,

Can you post a screen shot of what you see

Thanks

Chris

Re: Replying to messages on threads

fr8ys — Wed, 25 Sep 2024 11:11:59 GMT

This is what you should see, a box and also a reply button that opens a bigger box. This is a screenshot of what I see on your post.

You are in the forum trying to respond and not trying to respond to emails?

Re: Replying to messages on threads

fr8ys — Wed, 25 Sep 2024 12:08:20 GMT

@Chris-TalkTalk

I received the following in a PM from the OP but no screenshot.

Thanks for your response!

Yes, I am logged in and just trying to reply to any replies to my thread.

Attached is a screen shot of what I see at the bottom of your message. When I click on the blue back button , the only one that is there or anywhere else, nothing happens! I have sent a screen shot and same

@Plutochris I suggest you send @Chris-TalkTalk a pm with your screenshot.

Re: Replying to messages on threads

Chris-TalkTalk — Wed, 25 Sep 2024 12:22:07 GMT

Thanks fr8ys,

I've received a PM from OP, just taking a look at it now

Chris

Re: Replying to messages on threads

KeithFrench — Wed, 25 Sep 2024 12:24:33 GMT

Hi @fr8ys @Chris-TalkTalk @StephenF

I have been going through all of this for a while with the customer, he is even unable to reply to any PM that I have sent him, he always has to start a new PM to me. Perhaps Stephen could confirm if there is something strange going on with his forum account?

You might notice that @Plutochris has not replied to your points, it is because he can't!

Re: Replying to messages on threads

Chris-TalkTalk — Wed, 25 Sep 2024 12:28:11 GMT

Thank Keith. @Plutochris if you hover you mouse curser over the arrow does it change to a hand icon?

Chris

Re: Replying to messages on threads

Chris-TalkTalk — Thu, 26 Sep 2024 06:11:14 GMT

Hi Plutochris,

I've replied to your PM

Chris