topic Re: Does Voicemail work with Full Fibre? in Full Fibre

Does Voicemail work with Full Fibre?

mbellis — Mon, 09 Sep 2024 15:26:09 GMT

We were recently moved across to full fibre but we have lost our Voicemail service that we had with the copper landline. Dialling 1571 says "sorry, this service is not available". Does Voicemail work with Full Fibre and can this be restored?

Thanks

Re: Does Voicemail work with Full Fibre?

Anonymous — Tue, 10 Sep 2024 05:47:32 GMT

Good morning,

I'm sorry to hear this. Does the Voicemail service show as active if you log into your My Account?

Thanks

Michelle

Re: Does Voicemail work with Full Fibre?

mbellis — Thu, 19 Sep 2024 16:36:17 GMT

Hi Michelle, yes Standard Voicemail is selected on the Home Phone Calling Boosts page. This has not changed since before the upgrade to fibre.

Re: Does Voicemail work with Full Fibre?

Anonymous — Fri, 20 Sep 2024 05:47:03 GMT

Good morning,

Thank you for confirming. Could you try removing the Caller Display service in your My Account please, then wait at least 4 hours and then add the Caller Display service back on again. We'll check back in with you next week to see how you're getting on.

Michelle

Re: Does Voicemail work with Full Fibre?

Anonymous — Mon, 23 Sep 2024 05:35:31 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Does Voicemail work with Full Fibre?

mbellis — Tue, 24 Sep 2024 00:46:20 GMT

Hi Michelle,

I have disabled Caller Display, then re-enabled it after 4 hours.

I got a confirmatory email each time.

Re: Does Voicemail work with Full Fibre?

Anonymous — Tue, 24 Sep 2024 04:59:14 GMT

Hello,

Thanks for confirming. Does the Caller Display service still not work?

Michelle

Re: Does Voicemail work with Full Fibre?

mbellis — Tue, 24 Sep 2024 15:32:17 GMT

I've never had a phone that does Caller Display.

It is the Voicemail service that has failed.

Re: Does Voicemail work with Full Fibre?

Anonymous — Wed, 25 Sep 2024 05:40:30 GMT

Hello,

I am so sorry, I've completely misread your post and thought you said Caller Display and not Voicemail, my apologies. Can I just ask, are you using an eero with a Digital voice adapter or the Wifi Hub 2 router please? I can then escalate this over to our Faults Escalation Team.

You can also unselect Caller Display in your My Account again.

Thanks

Michelle

Re: Does Voicemail work with Full Fibre?

mbellis — Wed, 25 Sep 2024 15:24:38 GMT

I have the WiFi Hub 2 router. As part of the fibre upgrade we received a similar hub router with the extra green phone port.

I wondered if maybe the Voicemail was attached to the old copper phone line and had not been transferred to the VOIP. There was a short overlap so that we were not without a phone service during the upgrade. As soon as the phone worked from the new router and the broadband speed had found its new level, I stopped using the old line.

Re: Does Voicemail work with Full Fibre?

Anonymous — Thu, 26 Sep 2024 06:47:51 GMT

Morning,

Thanks for confirming. I've asked our Faults Escalation team to take a look now and I will keep you updated.

Thanks

Michelle