topic Re: Cisco VPN AnyConnect no working in Full Fibre

Cisco VPN AnyConnect no working

Mike1971 — Wed, 25 Sep 2024 19:08:24 GMT

Hi,

Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving

Re: Cisco VPN AnyConnect no working

ferguson — Wed, 25 Sep 2024 19:23:11 GMT

This is a known issue, the support team here should be able to sort it out for you when they are back online tomorrow.

Re: Cisco VPN AnyConnect no working

Mike1971 — Wed, 25 Sep 2024 19:29:24 GMT

Thanks, who do i need to contact?

Re: Cisco VPN AnyConnect no working

Gliwmaeden2 — Wed, 25 Sep 2024 19:40:37 GMT

Just leave the router on at all times as staff will probably remotely change the firmware, @Mike1971.

Re: Cisco VPN AnyConnect no working

ferguson — Wed, 25 Sep 2024 19:50:50 GMT

You don't need to contact anyone, the support team will respond back here.

Re: Cisco VPN AnyConnect no working

Debbie-TalkTalk — Thu, 26 Sep 2024 06:22:15 GMT

HI @Mike1971

I'm really sorry about this.

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: Cisco VPN AnyConnect no working

Mike1971 — Thu, 26 Sep 2024 07:58:29 GMT

Hi I have been able to log in now. Great to get this sorted quickly once I used the community rather than the live chat

Re: Cisco VPN AnyConnect no working

Debbie-TalkTalk — Thu, 26 Sep 2024 08:05:54 GMT

Hi @Mike1971

I'm glad to hear that this is now working ok, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie