topic Re: Internet connection spasmodic in Full Fibre

Internet connection spasmodic

Wackyjack — Wed, 25 Sep 2024 13:38:14 GMT

Since new line connection (bt took down hard wire) my internet connection has been spasmodic @90 years of Age it causing me great distress and frustration. Has anyone else had this problem Seems Talk Talk are having difficulty in correcting my problem

Re: Internet connection spasmodic

KeithFrench — Wed, 25 Sep 2024 14:13:33 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet connection spasmodic

Chris-TalkTalk — Thu, 26 Sep 2024 07:51:19 GMT

Hi Wacky1934,

I'm sorry to hear that you're experiencing problems with your service. If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Internet connection spasmodic

Chris-TalkTalk — Thu, 26 Sep 2024 10:17:37 GMT

Hi Wacky1934,

How are you getting on, do you still need assistance?

Chris

Re: Internet connection spasmodic

Wackyjack — Thu, 26 Sep 2024 10:37:55 GMT

Hi Chris I am not up to scratch on tech At present I am not in best of health I am unable to check my computer so I am unable to check it out.For the past 18 months I have had problems with internet due to work being carried out in area It is getting beyond a joke there are so many different companies working up the telegraph poles I don't know what tgey are doing.Sorry for all of this But I am getting a bit fed up.Thanks for contacting me I must go now as I have an . appiontment

Re: Internet connection spasmodic

Chris-TalkTalk — Thu, 26 Sep 2024 11:20:31 GMT

OK, I'll take a look at this now and get back to you

Chris

Re: Internet connection spasmodic

Chris-TalkTalk — Thu, 26 Sep 2024 11:55:14 GMT

Hi Wachy1934,

Line test is passing. Is your connection dropping? Have you noticed if the lights change on your ONT and/or router when you're experiencing problems with your service?

Chris