topic Re: Full Fibre downtime in Full Fibre

Full Fibre downtime

NeilP3 — Wed, 25 Sep 2024 16:18:22 GMT

On Monday morning we found that our Full Fibre service was not working- only 1 light on the wall box where the cable entered. I used Chat to contact TalkTalk and after 2 unsuccessful attempts finally got them to run tests on the line. They told me an engineer visit would be required and quoted me the usual cost of £75 if it was something that was our fault. The Openreach engineer duly came mid-morning the next day and replaced the wall box which resolved the issue. My question is that as there were 3 of us in the house unable to work properly for almost a day and a half will CD Talktalk give us a refund of some of the month’s fee in view of not being able to use WiFi and the inconvenience caused ? Thanks

Re: Full Fibre downtime

fr8ys — Wed, 25 Sep 2024 16:28:19 GMT

Please find details of the auto compensation TalkTalk subscribe to by following the link below.

From what you say, you do not fall within the period required for this to kick in.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Full Fibre downtime

Gliwmaeden2 — Wed, 25 Sep 2024 18:33:08 GMT

@NeilP3,

It's worth taking a look at the Ts&Cs that come with your contract (there's a link at the foot of the page).

Though many people work from home, these contracts are still basically meant for domestic use only, so do not reflect the changes in working patterns since the pandemic.

It's what we signed up to.

Re: Full Fibre downtime

Arne-TalkTalk — Thu, 26 Sep 2024 10:50:17 GMT

Hi NeilP3

If the fault was fixed within 72 hours auto-compensation is not applicable.