topic Re: Report a fault is resolved in Full Fibre

Report a fault is resolved

btcolin — Thu, 26 Sep 2024 11:49:01 GMT

How do I report that a fault is resolved? When I go to chat the bot has no idea what I'm trying to say. When I call I get into bot confusion again with extremely long wait times predicted. I have a text that asks me to reply but I can't because it's a pay number. I have an email asking me to call but I get into the long wait scenario.

Is there any way I can just inform that the problem has been resolved quoting the REP number?

Re: Report a fault is resolved

Chris-TalkTalk — Thu, 26 Sep 2024 12:39:50 GMT

Hi btcolin,

I can add notes saying that the issue is now resolved, could you just give me the last 3 digits of the repair number

Thanks

Chris

Re: Report a fault is resolved

btcolin — Thu, 26 Sep 2024 14:04:01 GMT

Hi Chris.

430 are last 3 digits.

Thank you

Re: Report a fault is resolved

Chris-TalkTalk — Thu, 26 Sep 2024 14:14:25 GMT

Thanks, I've put a note on the fault ticket saying that the fault is resolved

Chris