topic Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed in Full Fibre

No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 08:53:53 GMT

As is the case with some other posters, WiFi Calling no longer works since the installation of v202 firmware (Samsung S23+)

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 08:55:20 GMT

Can you confirm what version of android you have, and if you are making calls over whatsapp or standard mobile calls.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 08:58:18 GMT

@Karl-TalkTalk Android 14. Standard Mobile calls.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 08:58:59 GMT

Thanks, is it also ONE UI 6.1 ?

And you are not making calls over whatsapp.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 09:01:10 GMT

Yes @Karl-TalkTalk it is One UI version 6.1. Not making calls via Whatsapp.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:01:20 GMT

And just to confirm, you are not making calls over whatsapp.

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 09:01:59 GMT

Correct @Karl-TalkTalk

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:08:14 GMT

OK, I'll get this info to our Device manager so they can pull the logs from the router and see whats happening.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:21:23 GMT

If possible, can you PM a screenshot from the phone when Wi-Fi calling is failing. You can usually capture a screenshot by pressing the power button and volume down together.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:34:18 GMT

The pic should show the Wi-Fi calling icon in the status bar - here is the icon on my phone below :

Karl

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:39:43 GMT

Hi @aa2000

Our device manager has also asked if you can confirm what mobile Network you are using.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 09:42:53 GMT

Vodafone.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 09:45:45 GMT

Thankyou.

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 12:48:27 GMT

Our devices team have confirmed they are going to rollback the firmware shortly.

If you do use Whatsapp, can you confirm if whatsapp calls work as expected.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 13:55:46 GMT

Firmware has been rolled back, let me know if Wi-Fi calling is now working for you.

Thanks

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 14:05:56 GMT

@Karl-TalkTalk Mine has not rolled back, still on version SG4K100202.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 14:09:10 GMT

Sorry, you have 2 active routers linked to your hardware profile, I'll rollback the correct one now.

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 14:13:31 GMT

That should do it, test now.

Karl.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000 — Thu, 26 Sep 2024 14:18:50 GMT

@Karl-TalkTalk Yes, WiFi Calling has been restored. Thank you.

Re: No WiFi Calling on Sagemcom 5464 with v202 firmware installed

Karl-TalkTalk — Thu, 26 Sep 2024 14:20:04 GMT

You're Welcome 🙂

Regards

Karl