topic Re: Broadband service Issue within PL65PU in Full Fibre

Broadband service Issue within PL65PU

jp2fast4u — Thu, 26 Sep 2024 12:22:52 GMT

Hi there has been no broadband service in PL65PU since late Tue evening. I have complained about the loss of service, received a call today and City Fibre visited my property within an hour this morning. The engineer confirmed multiple properties in my street have been affected by a fibre issue in the exchange, and they (an engineer) are now waiting for a work ticket /authority to do the job as the fault has already been identified. However, the engineer stated if the job is not authorised it may now take until Monday to resolve this is very disappointing, can this situation be escalated, as the engineer is just waiting for job to conduct an apparently simple job to repair and reconnect my street again.

Re: Broadband service Issue within PL65PU

Anonymous — Thu, 26 Sep 2024 12:26:58 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband service Issue within PL65PU

jp2fast4u — Thu, 26 Sep 2024 12:52:45 GMT

@Anonymous I have updated my profile details, do I need to repost, to gain support with this issue?

Re: Broadband service Issue within PL65PU

Gliwmaeden2 — Thu, 26 Sep 2024 12:57:22 GMT

Simply continue in the same thread, @jp2fast4u, as it's one topic for the issue for the customer.

Re: Broadband service Issue within PL65PU

Anonymous — Fri, 27 Sep 2024 05:23:54 GMT

Morning,

I'm really sorry for the delay. I can see that CityFibre have completed some work out of hours. Are you now able to connect?

Thanks

Michelle

Re: Broadband service Issue within PL65PU

jp2fast4u — Fri, 27 Sep 2024 07:32:41 GMT

@Anonymous yes, thank you, the service is now restored.

Re: Broadband service Issue within PL65PU

Anonymous — Fri, 27 Sep 2024 07:33:52 GMT

Hello,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle

Re: Broadband service Issue within PL65PU

jp2fast4u — Fri, 27 Sep 2024 07:35:14 GMT

👍🙂