topic Cisco VPN not working in Full Fibre

Cisco VPN not working

Plees — Fri, 27 Sep 2024 17:45:32 GMT

Not connecting to Cisco VPN on laptop please can you help

Re: Cisco VPN not working

KeithFrench — Fri, 27 Sep 2024 21:00:45 GMT

This is a known issue and most likely you have one of the Sagemcom routers running firmware V202. If that is the case, you need the firmware downgraded to V174.

I have asked one of TalkTalk's support to pick your thread up and downgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Cisco VPN not working

Debbie-TalkTalk — Mon, 30 Sep 2024 08:17:55 GMT

HI @Plees

Apologies for this.

I will make a change to your router firmware and I will post back here to confirm once this has been completed.

Debbie

Re: Cisco VPN not working

Debbie-TalkTalk — Mon, 30 Sep 2024 10:27:33 GMT

Hi @Plees

I've made a change to your router firmware, please can you retest?

Re: Cisco VPN not working

Plees — Mon, 30 Sep 2024 15:47:29 GMT

Hi Debbie thank you for your help the issue is now fixed and can now connect to the VPN.

Many thanks for your help

Re: Cisco VPN not working

Anonymous — Tue, 01 Oct 2024 05:21:34 GMT

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle