topic Re: Set up PPTP VPN in Full Fibre

Set up PPTP VPN

Jules1967 — Sun, 29 Sep 2024 07:10:55 GMT

I'm trying to set up a PPTP VPN to allow me to work from home, but I'm unable to establish a connection. My work IT has suggested that Talk talk needs to enable PPTP on the router for this to work.

Can you please make whatever changes are required to my router to enable the PPTP VPN to work please. I'm told it ought to be a straightforward thing to do, but I'm no expert.

Re: Set up PPTP VPN

Gliwmaeden2 — Sun, 29 Sep 2024 07:45:34 GMT

Please complete your community forum profile details, @Jules1967. Staff use this information to identify your account.

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

They will check which version of firmware is on there and possibly roll it back.

They won't be here before Monday, but may be on very early, so keep the router switched on.

Re: Set up PPTP VPN

Jules1967 — Sun, 29 Sep 2024 08:30:11 GMT

Thanks, I think I've done that, but didn't see a save button.

Re: Set up PPTP VPN

Gliwmaeden2 — Sun, 29 Sep 2024 09:30:44 GMT

@Jules1967:

You should be on this page:

And scroll right down, past customer ID number:

Re: Set up PPTP VPN

Anonymous — Mon, 30 Sep 2024 05:26:47 GMT

Hi Jules,

Can you please update your community profile to include your:

Name
Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle