topic Returns bag not received in Full Fibre

Returns bag not received

Haddi — Mon, 30 Sep 2024 08:06:57 GMT

I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined?

Re: Returns bag not received

Gliwmaeden2 — Mon, 30 Sep 2024 08:23:21 GMT

Complete your community forum profile details for Talktalk staff to identify your account and they'll send you the bags. How many do you need, @Haddi?

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find SAVE CHANGES.

Re: Returns bag not received

Haddi — Mon, 30 Sep 2024 08:35:15 GMT

Thank you. I’ve added the information to my profile. I just need one to return my router.

Re: Returns bag not received

Arne-TalkTalk — Tue, 01 Oct 2024 12:21:34 GMT

Hi Haddi

I have requested a returns bag to be sent to you ASAP,

Regards

Re: Returns bag not received

Haddi — Mon, 07 Oct 2024 10:58:35 GMT

I still have not received a returns bag.

Re: Returns bag not received

Arne-TalkTalk — Mon, 07 Oct 2024 12:44:07 GMT

I will chase this up again.