topic Re: VoIP phone fails again with full fible in Full Fibre

VoIP phone fails again with full fible

PeterR7 — Sat, 28 Sep 2024 13:18:06 GMT

I've given up waiting to get a slot to chat online (which, even if I got a slot, I know from past experience would take ages and a couple of repeats of the security drill to get through to the right department) & hope somebody at TT will pick this up and implement a fix.

Not for the first time since I went on full fibre about 10 months ago the VoIP phone has failed. This time it failed two days ago, I rebooted and reset the Grandstream but that did no good. I left it alone for a few hours, then found it had fixed itself. Today the phone was out of action first thing and is still out despite the reboot/reset drill. I can't self-test my line because the copper wire to me from the local BT exchange is still live (although there is nothing connected to it at my emd), so the TT test thinks I've got two connections and tells me that is outwith its capabilities.

Here's hoping.

Re: VoIP phone fails again with full fible

KeithFrench — Sat, 28 Sep 2024 14:02:29 GMT

There is currently an issue with Digital Voice. Please see the Service Status Dashboard for details:-

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: VoIP phone fails again with full fible

RayWelshman — Sun, 29 Sep 2024 13:11:54 GMT

Hi, on Saturday TT told me the problem was at may end so I reset everything also tried another phone etc.

I was sent an email and this morning and a txt msg. to my mobile, I then went on the chat and waited to be told

TT already knew about the VoIP problem, it's a pity they couldn't have let me know before me spending several

hours yesterday and again this morning. 😒

Re: VoIP phone fails again with full fible

Anonymous — Mon, 30 Sep 2024 05:51:55 GMT

Good morning,

I'm really sorry to hear this. The VOIP fault has now been resolved. Is your voice service now working ok for you?

Thanks

Michelle

Re: VoIP phone fails again with full fible

PeterR7 — Mon, 30 Sep 2024 11:50:54 GMT

Thanks Michelle. All was not right @06:30 today but is now (I needed to do a full reset).

Thanks

Re: VoIP phone fails again with full fible

Anonymous — Mon, 30 Sep 2024 11:53:14 GMT

Hi Peter,

Thanks for confirming and please let us know if this does happen again.

Thanks

Michelle