topic Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone in Full Fibre

FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 09:13:53 GMT

I have a Sagemcom FAST 5364-3.T8 router, but it has the same software version SG4K100202 as others have reported this problem with.

All 3 of our phones are Motorola:

Moto G6+ Android 9

Moto G54 Android 14

Moto G8 Android 11

The phones work ok for wifi-calling on a friend's non-Talktalk router.

A friend's iphone works ok for wifi-calling on our router.

We live in an area with no mobile signal, and rely on wifi-calling and don't have a spare router to try. I have read in another post that a live chat has resulted in the firmware being rolled back on their router, so I will try a live chat

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 09:24:39 GMT

If possible, can you PM a screenshot from the phone when Wi-Fi calling is failing. You can usually capture a screenshot by pressing the power button and volume down together.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 09:28:27 GMT

I can't provide a screenshot as I'm on my laptop, but if I try to make a call on my mobile, at home (where we don't get a signal) a box comes up with the words "Mobile network isn't available. Connect to a wireless network to make a call" and an 'ok' button

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 09:32:42 GMT

If you turn off mobile data on your phone, open a web page on the phone to confirm you are connected to your Wi-Fi and it's working, then make a call it should try to use Wi-Fi calling.

Does this fail ?

Do you see the Wi-Fi calling icon in the notification bar of the phone ?

Here is a pic from my phone below - the Icon is the second one after the bluetooth icon.

Karl

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 09:40:25 GMT

Hi @Alpacaman

Our device manager has also asked if you can confirm what mobile Network you are using.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 09:46:01 GMT

I don't know how to turn off mobile data, so I've put it in aeroplane mode, which is what I did at my friend's house to check that wifi-calling would work on his router. The wifi-calling icon appeared when I used my phone like that and successfully made a phone call using it at his house, but the icon does not appear when our phones are connected to our router. I used the wifi to read a webpage successfully as you suggested, then tried to make a phone call. The message I get is "turn off aeroplane mode or connect to a wireless network to make a call".

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 09:48:15 GMT

we are using Three mobile network. I spent 2 hours on the phone to Three yesterday, because I thought it was their problem, But they confirmed that everything was ok at our end, and that is true as I used our mobiles ok over wifi-calling at a friend's house

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 09:49:22 GMT

If you look at the settings - usually swipe down from the top, the mobile data icon should look like 2 arrows, one pointing up and one pointing down.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 10:42:28 GMT

I have now managed to turn off mobile data on my phone, and can confirm that I can still access the internet over wifi, and also that there is no wifi-calling icon, and as above I get the message "Mobile network isn't available. Connect to a wireless network to make a call". Simultaneously I have had an online chat and was told that it is not possible to roll back my router to avoid this problem. I have reset the router to factory settings, but when it restarts it is still on firmware SG4K100202 . We have a disabled person in our house and it is very inconvenient to not have a mobile phone signal.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 10:53:25 GMT

Thanks for the additional info.

I've passed all info over to our device Manager and am waiting for authorisation to rollback firmware.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 12:47:44 GMT

Our devices team have confirmed they are going to rollback the firmware shortly.

If you do use Whatsapp, can you confirm if whatsapp calls work as expected.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 12:56:11 GMT

We can do phone calls on Whatsapp. I look forward to the rollback. Thank you.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 12:57:33 GMT

You're Welcome 🙂

Regards

Karl

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 26 Sep 2024 13:56:03 GMT

Firmware has been rolled back, let me know if Wi-Fi calling is now working for you.

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 26 Sep 2024 15:32:01 GMT

Thank you, it is working now (16.30)

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Anonymous — Fri, 27 Sep 2024 05:18:09 GMT

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Karl-TalkTalk — Thu, 03 Oct 2024 12:25:38 GMT

Hi @Alpacaman

We have made some changes to the firmware to resolve the Wi-Fi calling issue - would you be willing to test for us ?

Thanks

Karl.

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Alpacaman — Thu, 03 Oct 2024 16:27:01 GMT

hi Karl,

if we can do the test on Friday 4th then fine, but I am away for the next week so won't be using our router. I am unavailable 10.30 to 12.30 on Friday but can do any other time. Pete

Re: FAST 5364-3.T8 no longer enables Wifi-calling on Android mobile phone

Chris-TalkTalk — Fri, 04 Oct 2024 06:00:11 GMT

Hi Alpacaman,

Thanks, but if you are going to be away it's probably best if we leave it for the time being but thanks anyway 🙂

Chris