topic Re: Full Fibre 900 & existing phone number in Full Fibre

Full Fibre 900 & existing phone number

john09cw — Sat, 05 Oct 2024 09:17:24 GMT

I am currently a TalkTalk customer and so have a phone number with TalkTalk, if i change my plan to a Full Fibre 900 Plan, what happens to my Phone number?

Re: Full Fibre 900 & existing phone number

Gliwmaeden2 — Sat, 05 Oct 2024 09:38:53 GMT

You keep the same phone number but have to use a Digital Voice Adapter for the phone to work with an Eero.

You absolutely have to order it with the Full Fibre broadband installation order - it can't be added later.

Call or use Chat, @john09cw.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Full Fibre 900 & existing phone number

john09cw — Sat, 05 Oct 2024 09:49:10 GMT

So TalkTalk DO offer a digital voice service, this is not very clearly explained when looking at the package info, all they say is you need a mobile phone service to make calls!!, thanks for this info @Gliwmaeden2 , I think a chat with is in order.

Re: Full Fibre 900 & existing phone number

Gliwmaeden2 — Sat, 05 Oct 2024 11:07:30 GMT

It's not available to customers arriving at Talktalk, and any information in My Account tends to show the same.

Re: Full Fibre 900 & existing phone number

Anonymous — Tue, 08 Oct 2024 11:17:04 GMT

Thanks @Gliwmaeden2

Michelle 🙂