topic download problem in Full Fibre

download problem

KatyChat — Sun, 06 Oct 2024 09:26:53 GMT

I tried to video call someone in USA last night. The audio part worked but the video part started off and then packed up. He could see and hear me but I could only hear him. Why?

Re: download problem

Gliwmaeden2 — Sun, 06 Oct 2024 09:57:52 GMT

It can be a problem with Skype / Zoom or whatever you used, not necessarily Talktalk's issue, @KatyChat.

Re: download problem

KatyChat — Sun, 06 Oct 2024 10:27:25 GMT

Never had a problem when I was with BT. The person I was calling works in IT. The only thing he could come up with was a poor download speed. Today tested my speeds and TalkTalk thinks everything is ok.

Re: download problem

Gliwmaeden2 — Sun, 06 Oct 2024 11:12:58 GMT

So, all fine today. Sometimes Skype sends a feedback questionnaire immediately after a call - if the service you use does that, it's worth telling them.

Re: download problem

Anonymous — Mon, 07 Oct 2024 06:35:55 GMT

Hi Katy,

I'm sorry to hear this. If this does happen again then please let us know.

Thanks

Michelle