topic Re: Intermittent Wifi in Full Fibre

Intermittent Wifi

Firle92 — Sat, 05 Oct 2024 22:27:01 GMT

Hi, Our full fibre 150 keeps cutting out. Have tried all the usual stuff.

Thanks

fr8ys — Sun, 06 Oct 2024 08:40:39 GMT

By usual stuff do you mean turning off the ont and router for 30 minutes and trying again?

Which router do you have? If Eero check your an update in the App. I had this occur a few weeks ago and an update that fixed it had not been supplied

Do you have an alternative router to try. If so is that any better?

Please post back with the results and staff will pick up next week.

Firle92 — Sun, 06 Oct 2024 09:04:42 GMT

Yes I've restarted the Eero router and ont. Also updated Eero software.

Internet drops every few minutes, been like it for a few days on all devices.

Thanks

Anonymous — Mon, 07 Oct 2024 07:32:49 GMT

Morning,

How many eeros do you have please? Which devices are dropping connection and how far are the devices from the eero?

Thanks

Michelle

Firle92 — Mon, 07 Oct 2024 14:53:33 GMT

It's fine now but thanks for getting in touch.

Karl-TalkTalk — Mon, 07 Oct 2024 15:31:44 GMT

Thanks for confirming.

Regards,

Karl.