topic Re: Gaming and conferencing. Missing in settings. in Full Fibre

Gaming and conferencing. Missing in settings.

leenineplus — Sun, 06 Oct 2024 19:59:21 GMT

Hi all. The gaming and conferencing setting on the eero app seems to have disappeared. No option to turn it on anymore for my son with his Xbox. It used to be on there. Any advice please.

Re: Gaming and conferencing. Missing in settings.

Anonymous — Mon, 07 Oct 2024 07:22:50 GMT

Hello,

The only setting I can see in the app is settings, network settings, then SQM. Is this what you mean?

@KeithFrench - have you come across this before?

Thanks

Michelle

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 07:45:58 GMT

Hi Michelle. It was definitely there in the past as we enabled it but it's disappeared. It was called gaming and conferencing. It basically put gaming and conferencing at the top of the streaming to lower lag, ping etc.

Even when you Google it, it tells you in the settings where it is, but it isn't anymore. Just wondered why if anyone knew why it was removed.

Re: Gaming and conferencing. Missing in settings.

Anonymous — Mon, 07 Oct 2024 07:48:32 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 08:01:05 GMT

Hi Michelle. Updated thanks the profile.

Re: Gaming and conferencing. Missing in settings.

Anonymous — Mon, 07 Oct 2024 08:13:28 GMT

Morning,

Thank you. I've asked our Devices Team to look into this and I will post back as soon as I receive an update.

Thanks

Michelle

Re: Gaming and conferencing. Missing in settings.

KeithFrench — Mon, 07 Oct 2024 08:29:26 GMT

Hi @Anonymous

I am busy at the moment testing the Sagemcom new firmware & may not be able to look into this with the eero until later today, or tomorrow.

Hi @leenineplus

Where in the app was this QoS setting & I will first look in my own documentation I have done on the app.

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 08:33:11 GMT

Hi Keith. I can't remember. Lol. It was a few months ago and in the app it just said Gaming and conferencing. You could switch it on or off.

It used to be there and just disappeared.

Regards Lee

Re: Gaming and conferencing. Missing in settings.

Anonymous — Mon, 07 Oct 2024 08:33:20 GMT

Thanks Keith, no problem. I also checked the app and I couldn't see it so I'll let you know what the devices team advise.

Michelle

Re: Gaming and conferencing. Missing in settings.

Anonymous — Mon, 07 Oct 2024 10:58:37 GMT

Hello again,

My colleague has checked this and advised that the same features are there, the name has just been changed to SQM.

Thanks

Michelle

Re: Gaming and conferencing. Missing in settings.

KeithFrench — Mon, 07 Oct 2024 12:25:02 GMT

Hi @leenineplus

I have reconnected & updated my eeros to V7.6.1-62. Optimise for conferencing and gaming is still there, it was formerly called SQM. This can be found by going to:-

Discover > eero Labs > Optimise for conferencing and gaming

How effective this is will be down to how the eero identifies such IP packets. QoS is normally used for this, but without more information from eero, it is impossible for me to guess.

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 12:45:37 GMT

Hi Keith. I don't even have this option as you say. No discover/ eero labs etc

Discover > eero Labs > Optimise for conferencing and gaming

Regards Lee

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 12:46:09 GMT

Hi Keith. I don't even have this option as you say. No discover/ eero labs etc

Discover > eero Labs > Optimise for conferencing and gaming

Regards Lee

Re: Gaming and conferencing. Missing in settings.

KeithFrench — Mon, 07 Oct 2024 13:45:15 GMT

What eero(s) do you have then & what firmware are they running? The Discover/eero Labs has been there for absolutely ages.

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 14:35:36 GMT

Eero 6. 7.6.1-62. What you described there is no option. The gaming conferencing used to be there but disappeared.

Re: Gaming and conferencing. Missing in settings.

KeithFrench — Mon, 07 Oct 2024 15:08:20 GMT

@leenineplus

I don't know if my app has just updated, it was there earlier today (I took a screenshot of it after lunch & it was there then), but as you say it is not there now. It was in the eero Labs section which was experimental, which has now gone. The other two options that were in there:-

Local DNS Caching
WPA3

are now in the main network settings, i.e. they are no longer experimental. I can only assume that they have dropped this facility altogether now.

Re: Gaming and conferencing. Missing in settings.

leenineplus — Mon, 07 Oct 2024 16:05:34 GMT

Thanks Keith for your time and help. Regards Lee

Re: Gaming and conferencing. Missing in settings.

ferguson — Mon, 07 Oct 2024 16:22:27 GMT

Hey, my own screen shows something different, as mentioned by Michelle earlier.

First this:

And then when I select SQM this:

Re: Gaming and conferencing. Missing in settings.

Anonymous — Tue, 08 Oct 2024 04:55:09 GMT

Morning,

Does the SQM feature help at all?

Thanks

Michelle

Re: Gaming and conferencing. Missing in settings.

leenineplus — Tue, 08 Oct 2024 06:59:22 GMT

Morning Michelle. I don't even have that on any part of the app. I've looked at every tab etc. Nothing. I think some features have been taken off. Mines on the updated app too.

Regards Lee