topic Re: New Router not arrived in Full Fibre

New Router not arrived

JasonE — Tue, 13 Feb 2024 11:26:57 GMT

I have an OpenReach engineer arriving between 8am and 1pm on Thursday 15th February and here I am on Tuesday 13th Feb without the new router that was ordered 2 weeks ago. Is this usual? Should I be worried? Will Thursday be a wasted visit?

Re: New Router not arrived

Karl-TalkTalk — Tue, 13 Feb 2024 11:32:08 GMT

What router do you currently have ?

Thanks

Karl.

Re: New Router not arrived

JasonE — Tue, 13 Feb 2024 12:15:48 GMT

WI-Fi Hub Sagemcom 5364 I think - it's the only one I've had since I opened the account a few years ago.

Re: New Router not arrived

Karl-TalkTalk — Tue, 13 Feb 2024 12:17:40 GMT

We still provide this model, so the mew router would most likely be the same, so your existing router will work for the installation until the new one arrives.

Karl.

Re: New Router not arrived

JasonE — Tue, 13 Feb 2024 12:22:03 GMT

I do hope so.

My current router spends most of the day flashing orange and despite trying to resolve this faults I have intermittent internet throughout the day. Working from home has been a challenge for the last 4 weeks.

Re: New Router not arrived

Judith6 — Tue, 12 Mar 2024 19:12:17 GMT

Just moved into a house open reach came today to set up fibre 150 but I can’t use it as I have no router which was ordered weeks ago

when calling TalkTalk they all say different things so I can’t actually get anywhere with them

Re: New Router not arrived

Anonymous — Wed, 13 Mar 2024 05:56:33 GMT

Hi Judith,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: New Router not arrived

LinaC — Wed, 09 Oct 2024 11:34:06 GMT

Hi, our router hadn't been ordered when we were told it had so the switch to fibre happened today without a new router and now we are without WiFi. We both work from home. Extremely disappointed with this.

Re: New Router not arrived

Anonymous — Wed, 09 Oct 2024 11:43:41 GMT

Hi @LinaC

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle