topic Re: Connection dropping every 8 minutes. New IP each time in Full Fibre

Connection dropping every 8 minutes. New IP each time

alanairey123 — Wed, 09 Oct 2024 12:09:17 GMT

Since this morning I'm getting disconnected every 8 minutes and I'm being provided with a new IP each time. I've had to rely on a 4G modem to continue work. Is anyone else experiencing this issue? The built in connection reporter is detecting a fault but cannot identify it.

Re: Connection dropping every 8 minutes. New IP each time

Anonymous — Wed, 09 Oct 2024 12:10:40 GMT

Good afternoon,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Connection dropping every 8 minutes. New IP each time

alanairey123 — Wed, 09 Oct 2024 12:14:59 GMT

My community profile has been updated with the information requested

Re: Connection dropping every 8 minutes. New IP each time

Anonymous — Wed, 09 Oct 2024 12:19:22 GMT

Hello,

Thank you. I've run a test on the line now which hasn't detected any known faults, however I can see that the connection looks unstable. When your connection is dropping, do any of the lights change on the ONT box on the wall please? Are you also using a wifi hub or eero?

Michelle