topic Re: replacement router in Full Fibre

replacement router

Angelat123 — Tue, 08 Oct 2024 16:35:37 GMT

My replacement router died and I got in touch with a live agent who promised a replacement, however, he was unable to advise when the replacement will be delivered. How do I track the delivery of a replacement router?

Re: replacement router

Divsec — Tue, 08 Oct 2024 20:47:37 GMT

Hi @Angelat123 it's usually within 48 hours so when did you talk to the live agent?

Re: replacement router

Debbie-TalkTalk — Wed, 09 Oct 2024 06:27:09 GMT

Hi @Angelat123

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: replacement router

Angelat123 — Wed, 09 Oct 2024 16:21:58 GMT

Hi Divsec, I spoke with the agent the day before yesterday. My issue is that I have no idea when to expect this and need it for work and my son needs for school. Hotspotting can only go so far

Re: replacement router

Divsec — Wed, 09 Oct 2024 16:25:37 GMT

Hi @Angelat123 did you update your profile as @Debbie-TalkTalk requested? She will then be able to give you a quick answer and check everything is going correctly. As I said earlier 48 hours but if someone pressed the wrong button, needs to be checked for you.

Re: replacement router

Angelat123 — Wed, 09 Oct 2024 19:30:09 GMT

Hi Debbie I think I updated my profile name and number but this platform is very confusing and not user friendly at all.

Re: replacement router

ferguson — Wed, 09 Oct 2024 20:13:50 GMT

It looks like you have now, the support team should pick this up again tomorrow.

Re: replacement router

Angelat123 — Wed, 09 Oct 2024 22:03:59 GMT

Thank you all very much for your help. I've just received an email from yodel advising that an order has been placed and the router will be delivered in 48hrs. Not sure what happened with the live agent who was supposed to place the order, but in any event I am very grateful for the prompt and helpful responses in this chat. I need wifi for work and my children need for school so your help is greatly appreciated🙏🙏🙏

Re: replacement router

ferguson — Wed, 09 Oct 2024 22:15:38 GMT

Glad to see that. To be fair to the live agent it seems that they did place the order for you, but it took some time to work through to the delivery stage.

Re: replacement router

Anonymous — Thu, 10 Oct 2024 05:37:52 GMT

Morning,

I'm glad to hear this and thanks for the update 🙂

Thanks

Michelle