topic Cannot set up an eero6 account in Full Fibre

Cannot set up an eero6 account

gswainyboy — Sat, 12 Oct 2024 18:20:48 GMT

I have switched to 150 Full Fibre and received the Amazon eero 6 . I downloaded the app to my phone but when trying to set up the eero account it will not accept mt email address or phone number. It says 'Please put in a correct email address' or 'Please put in a correct phone number' both of which are correct

Re: Cannot set up an eero6 account

Gliwmaeden2 — Sat, 12 Oct 2024 18:24:59 GMT

Check that there are no empty spaces if it's auto completed etc, @gswainyboy.

Staff will respond after the weekend. Chat is open on Sunday, after 9am:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Cannot set up an eero6 account

ferguson — Sat, 12 Oct 2024 18:49:08 GMT

@gswainyboy

Are you using your Amazon account details?

Re: Cannot set up an eero6 account

KeithFrench — Sun, 13 Oct 2024 10:54:34 GMT

You do not have to use your Amazon account unless you later want to integrate the eero with an echo dot etc.

To create an eero account, first select the country & then enter the mobile number omitting the initial 0, so 071234 XXXXXX becomes 71234 XXXXXX. In addition to this your email address is required. The default option next is we’ll send a verification code to your phone number. Once received, enter this code on the verification screen on the app to create your account.

Re: Cannot set up an eero6 account

ferguson — Sun, 13 Oct 2024 13:01:25 GMT

@KeithFrench

I was going to get to that if required, pending a response from the OP.

Re: Cannot set up an eero6 account

Chris-TalkTalk — Mon, 14 Oct 2024 09:50:49 GMT

Hi gswainyboy,

How are you getting on. Has the advice from Gliwmaeden2, ferguson and Keith helped?

Chris