topic Re: Eero Secure in Full Fibre

Eero Secure

Waggers — Sat, 12 Oct 2024 16:51:53 GMT

I want to use Eero Plus and Amazon's Eero support team told me to ask TalkTalk support to remove TalkTalk's Eero Secure from my account so Plus could be activated.

The TalkTalk agent I spoke to didn't seem to know how to do this, or know who to refer me to.

Anyone know who I can speak to in order to get Eero Secure removed from my account ?

TIA.

Re: Eero Secure

ferguson — Sat, 12 Oct 2024 17:20:38 GMT

I am not sure you can remove eero secure from your TalkTalk account, although you can certainly disable it. Wait for the support team to advise further when they pick this up on Monday.

Re: Eero Secure

Waggers — Sun, 13 Oct 2024 16:00:21 GMT

I should have mentioned that I have 3 Eero's purchased from Amazon and prior to joining TalkTalk I was subscribing to Eero Plus.

Adding the TalkTalk Eero switched me over to Eero Secure and stopped me from re-subscribing to Plus.

Re: Eero Secure

ferguson — Sun, 13 Oct 2024 16:02:45 GMT

Thanks for that added information, let's see what the support team have to say.

Re: Eero Secure

ferguson — Sun, 13 Oct 2024 16:06:06 GMT

I should have added, it will help the support team if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: Eero Secure

Waggers — Sun, 13 Oct 2024 16:11:49 GMT

Good idea. All done!

Re: Eero Secure

Chris-TalkTalk — Mon, 14 Oct 2024 07:43:23 GMT

Hi Waggers,

Just before I do anything could you confirm that you still want eero secure removing (we may not be able to re-add it if you change your mind in future)?

Chris

Re: Eero Secure

Waggers — Mon, 14 Oct 2024 08:11:52 GMT

Hi Chris,

Thanks for the response.

Yes, please remove Eero secure.

Many thanks.

Re: Eero Secure

Chris-TalkTalk — Mon, 14 Oct 2024 08:52:12 GMT

OK, I'll pass this to our Products team. I'll let you know when I receive an update

Chris

Re: Eero Secure

Waggers — Mon, 14 Oct 2024 08:56:43 GMT

Brilliant - many thanks.

I'm assuming that once I've re-subscribed to Amazon's Eero Plus, I shouldn't reconnect the TalkTalk Eeros. Is that correct?

Re: Eero Secure

Chris-TalkTalk — Mon, 14 Oct 2024 08:59:45 GMT

To be honest I don't know anything about it, I'll have to see what the product team say. This is the first time I've seen anyone request to have eero secure disabled

Chris

Re: Eero Secure

Chris-TalkTalk — Mon, 14 Oct 2024 12:11:21 GMT

Just a quick update to let you know that our Network Team have passed this to eero support, I'll let you know when I have any further information

Chris