topic Re: Sagemcom reboots and doesn't store config:- in Full Fibre

Sagemcom reboots and doesn't store config:-

Kahawi — Mon, 14 Oct 2024 14:08:28 GMT

Our Sagemcom Fast5464-2.00 has started to reboot back to factory default several times recently. With todays ‘smart home’ this is very inconvenient as the many interconnected devices all rely on knowing the personal SSID & WiFi password that we have set.

It takes a while to reconfigure the router to our secure standards and find there is no way to convincingly store the config anymore? Why no ‘save’ option?

We particularly need to lock the 2.4Ghz to another channel due to interference from extremely noisy local EE & BT routers.

What does the hive think we can do about this?

Re: Sagemcom reboots and doesn't store config:-

Divsec — Mon, 14 Oct 2024 14:11:45 GMT

Hi @Kahawi not sure about the persistent rebooting but sad to say the 2.4ghz is likely managed by the optimization function which may not be disabled.

Re: Sagemcom reboots and doesn't store config:-

KeithFrench — Mon, 14 Oct 2024 14:13:37 GMT

I can only assume that the router is faulty, I have never seen one do that. I have asked one of TalkTalk's support to pick your thread up and replace it for you. However, you cannot lock the router to any channel, as it is managed by WiFi Optimisation. It used to be possible for TalkTalk to disable this, but they are no longer allowed to do this.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Sagemcom reboots and doesn't store config:-

Karl-TalkTalk — Mon, 14 Oct 2024 14:13:40 GMT

Hi Kahawi

I'll swap out the router and see if this helps - replacement on the way.

Thanks

Karl.

Re: Sagemcom reboots and doesn't store config:-

Kahawi — Mon, 14 Oct 2024 14:29:43 GMT

Thanks Keith, it seems a new router is already on its way, great service from the TalkTalk team.

It's a pity about optimisation, the default channels are permanently occupied by neighbouring properties and higher channels work best for our building layout, but each power-up reverts to an already very busy Ch1.

Re: Sagemcom reboots and doesn't store config:-

Kahawi — Mon, 14 Oct 2024 14:24:21 GMT

Greatly appreciated Karl, excellent service from the TalkTalk team, will let you know progress.

Re: Sagemcom reboots and doesn't store config:-

Karl-TalkTalk — Mon, 14 Oct 2024 14:26:26 GMT

You're Welcome 🙂

Regards

Karl

Re: Sagemcom reboots and doesn't store config:-

Karl-TalkTalk — Wed, 16 Oct 2024 07:11:49 GMT

Hi @Kahawi

Sorry for the delay, the router has now been dispatched yesterday, and is on the way. I'll send you a PM with the tracking info.

Thanks

Karl.

Re: Sagemcom reboots and doesn't store config:-

Karl-TalkTalk — Mon, 21 Oct 2024 07:53:18 GMT

Hi @Kahawi

Has the router arrived ok, and is all working now ?

Thanks

Karl.

Re: Sagemcom reboots and doesn't store config:-

Kahawi — Mon, 21 Oct 2024 09:41:19 GMT

Yes, thank you Karl. The new router arrived on the 17th and after downloading a software update from SG4K100158 to version 174, I then made all the config changes (passwords and SSID etc.) to re-connect our network devices and VOIP phone line successfully.

The previous router would not keep it’s config overnight, and factory-defaulted every day. So far, the new one has performed perfectly since install, under identical conditions.

Thank you very much for the speedy response and solution to our problem, give yourself a pat on the back!

Re: Sagemcom reboots and doesn't store config:-

Karl-TalkTalk — Mon, 21 Oct 2024 09:42:54 GMT

Glad this is working now. Just an FYI for you, there should be a firmware update campaign starting this week to update the router firmware to V206.

Thanks

Karl.