topic Re: Intermittently faulty router in Full Fibre

Intermittently faulty router

KeithFrench — Tue, 15 Oct 2024 09:37:14 GMT

Hi Guys,

My Hub 2 is faulty. A couple of days ago, it could not authenticate with the network to get internet access, its light flashed amber and white. I tried another router in its place, and that worked OK. After a day, I put the Hub 2 back on, and it was fine. However, it has just died again with the same symptoms. With the older router on in its place, I do have service again.

Please can it be replaced,

Thanks.

Re: Intermittently faulty router

Chris-TalkTalk — Tue, 15 Oct 2024 09:39:34 GMT

Sorry to hear that Keith, I'll order you a replacement

Chris

Re: Intermittently faulty router

KeithFrench — Tue, 15 Oct 2024 09:41:35 GMT

Thanks @Chris-TalkTalk that is wonderful service as always.

Re: Intermittently faulty router

Chris-TalkTalk — Tue, 15 Oct 2024 10:00:32 GMT

No problem Keith, I've ordered the router 🙂

Chris

Re: Intermittently faulty router

KeithFrench — Thu, 17 Oct 2024 12:47:36 GMT

Hi @Chris-TalkTalk

Thanks for the router, Royal Mail delivered it a few mins ago. I'll connect it tomorrow & let you know how it goes.

Re: Intermittently faulty router

Chris-TalkTalk — Thu, 17 Oct 2024 12:57:57 GMT

No problem Keith, thanks for letting me know 🙂

Re: Intermittently faulty router

KeithFrench — Fri, 18 Oct 2024 10:07:15 GMT

Hi @Chris-TalkTalk

The replacement 5464 is faulty. It was supplied with firmware V158, and that all worked OK.

A short while after that, it did a firmware upgrade, and it now does not show the firmware version on the login page and will no longer accept the default router password. I did a factory reset, and it is still the same. It looks like the firmware update has bricked this router. Please can you send me another one?

Re: Intermittently faulty router

Chris-TalkTalk — Fri, 18 Oct 2024 10:53:42 GMT

I'm sorry about this Keith, yes i'll order you another

Chris

Re: Intermittently faulty router

KeithFrench — Fri, 18 Oct 2024 12:10:18 GMT

Thanks very much @Chris-TalkTalk

Re: Intermittently faulty router

Chris-TalkTalk — Fri, 18 Oct 2024 13:00:08 GMT

No problem Keith, have a great weekend 🙂

Re: Intermittently faulty router

KeithFrench — Tue, 05 Nov 2024 22:12:09 GMT

HI @Chris-TalkTalk @Debbie-TalkTalk

I had a call today saying that the router will be delivered tomorrow (Wednesday), so thanks very much to you both for your efforts with this.

Re: Intermittently faulty router

Debbie-TalkTalk — Wed, 06 Nov 2024 07:07:39 GMT

Hi @KeithFrench

Thank you for letting us know 🙂

Re: Intermittently faulty router

KeithFrench — Sat, 09 Nov 2024 12:51:32 GMT

Hi @Debbie-TalkTalk @Chris-TalkTalk

The replacement router is fine, but it did not come with a returns bag for the old router. Please could you send me one?

Thanks very much.

Re: Intermittently faulty router

Debbie-TalkTalk — Mon, 11 Nov 2024 07:29:09 GMT

Sorry @KeithFrench

Just ordered this for you now.

Debbie 🙂