topic Fibre 150 VoIP Dropped Over 50 Mbps in Full Fibre

Fibre 150 VoIP Dropped Over 50 Mbps

baza2000 — Wed, 16 Oct 2024 22:12:27 GMT

My Fibre 150 broadband speed has dropped from 150 Mbps to 95 Mbps.

I've checked all the wires, connections, and leads, and everything seems fine. When I attempt a "Test Your Line," it states: "Sorry, but you aren’t able to run a connection test on your broadband or telephone line online."

In "My Connection" indicates my current speed is 156 Mbps download speed, but my usual broadband speed test website, Fast.com, shows 95 Mbps. I've also conducted tests on BT, Virgin, and Google fibre speed tests, and they all report my broadband speed as 95 Mbps. I'm unsure what the issue is?

I've consistently used Fast.com and previously always recorded speeds of 150 Mbps, but now it's only 95 Mbps. Any assistance would be appreciated.

Thank you.

Re: Fibre 150 VoIP Dropped Over 50 Mbps

Anonymous — Thu, 17 Oct 2024 07:19:16 GMT

Morning,

I'm sorry to hear this. Could you try powering down the ONT and the eero for a full 30 minutes and then re-test the speeds again please.

Thanks

Michelle

Re: Fibre 150 VoIP Dropped Over 50 Mbps

KeithFrench — Thu, 17 Oct 2024 07:45:07 GMT

The other thing here is that you say that your current speed is 156 Mbps, that is to the ONT. Speed tests are done from the device which means that you will have to check out the speed between them & the router. Are they all wireless devices or do you have a mixture of wired (Ethernet) and wireless devices? If so, is there any difference in the speeds between these?

Re: Fibre 150 VoIP Dropped Over 50 Mbps

Anonymous — Thu, 17 Oct 2024 07:49:18 GMT

Thanks @KeithFrench

Michelle 🙂

Re: Fibre 150 VoIP Dropped Over 50 Mbps

baza2000 — Thu, 17 Oct 2024 14:20:55 GMT

Hi Michelle,

Yes I did power off the ONT and the router last night and was still getting the same speeds, 95 Mbps.

I did a speed test a few minutes ago and I'm back upto 150 Mbps, I have no idea what was happening with the speeds as they were no fault reports on TT website or anywhere, hence why I posted on here but hopefully, everything is back to normal.

Thanks to everyone who relied.

Thanks

Re: Fibre 150 VoIP Dropped Over 50 Mbps

Karl-TalkTalk — Thu, 17 Oct 2024 14:30:09 GMT

Glad the speeds have improved, report back if anything else happens to the connection.

Karl.