topic Re: Having to restart router everyday at least 5 times without fail in Full Fibre

Having to restart router everyday at least 5 times without fail

Delacroix9 — Mon, 21 Oct 2024 04:43:26 GMT

No solution is suggested by the chat bots and I’m at my wits end service is incredibly bad bordering on the ridiculous.

I’ve updated the settings the firmware , the service is so bad I usually have to end up hotspotting from my phone to my computer when working but this is nt possible when using Xbox or watching Netflix so constantly restarting is highly inconvenient annoying and embarrassing.

Please help as I’m really fed up and I’m paying a for a premium service

Re: Having to restart router everyday at least 5 times without fail

Delacroix9 — Mon, 21 Oct 2024 04:49:49 GMT

It’s been suggested a new router might work but I’ve no idea who to approach there is no line of contact!

Re: Having to restart router everyday at least 5 times without fail

Debbie-TalkTalk — Mon, 21 Oct 2024 05:55:45 GMT

Hi @Delacroix9

I'm really sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this for you?

Re: Having to restart router everyday at least 5 times without fail

Delacroix9 — Mon, 21 Oct 2024 07:02:39 GMT

Yes please

Re: Having to restart router everyday at least 5 times without fail

Delacroix9 — Mon, 21 Oct 2024 07:03:12 GMT

@Debbie-TalkTalk

yes please

Re: Having to restart router everyday at least 5 times without fail

Debbie-TalkTalk — Mon, 21 Oct 2024 07:11:20 GMT

Hi @Delacroix9

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie