topic Re: UKTV Play constantly buffering in Full Fibre

UKTV Play constantly buffering

MaureenK — Sun, 13 Oct 2024 20:51:56 GMT

I have recently moved to Talk Talk Full Fibre 150, and since then have been unable to watch the UKTV Play App on my Sony Bravia smart tv without constant buffering. Have tried switching off the Eero router, together with switching off TV fully but with no success. I noted an older post similar to mine which suggested disabling Add Blocking, but this has not helped either. Can anyone help at all. Thanks.

Re: UKTV Play constantly buffering

fr8ys — Sun, 13 Oct 2024 21:00:00 GMT

Hi,

Have you checked your Eero app to see if there are any updates pending?

I had something similar with another app and when I updated it worked fine. Not sure why an outstanding update should affect anything but it's worth a try.

Not sure how the Sony TV apps work, but is the app up to date?

Is there anything similar on the Sony Forum regarding Apps buffering? It may be worth a look in case it's TV related.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: UKTV Play constantly buffering

MaureenK — Sun, 13 Oct 2024 21:30:05 GMT

Have updated as requested.

Re: UKTV Play constantly buffering

Karl-TalkTalk — Mon, 14 Oct 2024 07:19:01 GMT

Hi MaureenK

Is it only the UKTV Play App that is affected. If you try any other on demand apps such as Iplayer, ITVX etc etc , do these also buffer or play ok ?

Thanks

Karl.

Re: UKTV Play constantly buffering

MaureenK — Mon, 14 Oct 2024 15:21:21 GMT

Hi thanks for replying. It is only UKTV Play that is causing problems. All other Apps are playing perfectly.

Re: UKTV Play constantly buffering

Karl-TalkTalk — Tue, 15 Oct 2024 06:17:04 GMT

If it's only the UKTV Play app affected, then it must be app related rather than an issue with the broadband etc.

Have you tried turning off the eero and the ONT box on the wall for 30 minutes. This will clear the session.

Also, if this option fails to resolve, can the UK TV play app be removed and then reinstalled on the TV. Not sure if this is a pre installed app on the Bravia.

Thanks

Karl.

Re: UKTV Play constantly buffering

MaureenK — Tue, 15 Oct 2024 17:30:17 GMT

Thanks Karl - will give your suggestion a try tonight. Appreciate all suggestions. Thanks again.

Re: UKTV Play constantly buffering

Anonymous — Wed, 16 Oct 2024 06:26:01 GMT

Morning Maureen,

How are you getting on?

Thanks

Michelle

Re: UKTV Play constantly buffering

MaureenK — Tue, 22 Oct 2024 19:40:59 GMT

Hi Michelle

Have tried the suggestions made by Karl ,but still no success. The Apps are pre-installed on TV, so unable to remove and re-install.

Don't understand why I am unable to view easily now on this App. Feel that the speed I receive with the Eero App is insufficient. Have already spoken to Tech Team by phone to discuss that connection cuts out at times when using Apps on my phone when I am in my kitchen at home. Have to wave my phone about in the air to pick up the signal again. Tech team advise that the Eero router should be sufficient for the size of my home. As I have mentioned before I was a BT Halo customer prior to my move to Talk Talk, and to date I have been disappointed that Talk Talk Full Fibre 150 does not match the BT service at all. I appreciate that I have received a £42.70 credit to my account but feel I am not going to receive the level of speed I had hoped for.

Re: UKTV Play constantly buffering

ferguson — Tue, 22 Oct 2024 20:57:52 GMT

Have a look at the help article here. It works through various options, depending on which type of Bravia model you have.

Re: UKTV Play constantly buffering

Karl-TalkTalk — Wed, 23 Oct 2024 07:17:57 GMT

Hi Maureen,

Are you having issues with other devices connected ?

Do you have any device wired to the eero, PC or laptop etc ?

If you run a speed test from your devices, what speeds are you seeing ?

Thanks

Karl.