topic Re: WiFi Intermittent Random Dropping Connection to Devices in Full Fibre

WiFi Intermittent Random Dropping Connection to Devices

BX007 — Wed, 02 Oct 2024 22:56:06 GMT

I have full fibre (FTTP) 65.

Sagecom Hub 2 (the black one). Nearly 5 years old.

Firmware Version: SG4K100174

(BTW, using the router admin web interface is almost impossible now. In the Maintenance tab, for example, once I've done one task, it stops ressponding to me switching to other tabs, or even trying to get back to the Dashboard. So that's all messed-up too.)

This has been going on for over a year, but it's getting worse. The connection to both my laptop and phone randomly drop for a few seconds to about a minute, and it now at least once an hour, subjectivly speaking.

Logging-on to my router, it has been connected for over 22 days. And the 4 blinkenlights on the thingy on the wall are always on.

I'm thinking the router is getting tired.

I would ask for channel optimisation to be disabled, but I know that is no longer allowed.

Thanks, Experts.

Ant

Re: WiFi Intermittent Random Dropping Connection to Devices

Karl-TalkTalk — Thu, 03 Oct 2024 06:36:05 GMT

would you like to swap out the router and see if it is at fault ?

Thanks

Karl.

Re: WiFi Intermittent Random Dropping Connection to Devices

BX007 — Thu, 03 Oct 2024 09:37:32 GMT

Hi Karl,

Thanks, yes I think it's worth trying a new router please.

I don't know the life expectancy of them, but 5 years is getting-on.

Cheers

Ant

Re: WiFi Intermittent Random Dropping Connection to Devices

Karl-TalkTalk — Thu, 03 Oct 2024 09:41:38 GMT

Router ordered and on the way.

Karl.

Re: WiFi Intermittent Random Dropping Connection to Devices

BX007 — Thu, 03 Oct 2024 09:49:39 GMT

Many thanks!

Re: WiFi Intermittent Random Dropping Connection to Devices

Karl-TalkTalk — Thu, 03 Oct 2024 10:02:49 GMT

You're Welcome 🙂

Regards

Karl

Re: WiFi Intermittent Random Dropping Connection to Devices

Anonymous — Tue, 08 Oct 2024 08:33:14 GMT

Hi @BX007

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

Re: WiFi Intermittent Random Dropping Connection to Devices

BX007 — Tue, 22 Oct 2024 22:47:12 GMT

Hi Michelle, and also Karl,

Yes, the replacement Sagecom router arrived promptly. And, after two weeks of use, I am delighted to say that now my fibre connection has been rock solid. Zero drop-outs.

It's important that I provide this feedback, so that both the support agents here, and TT customer services in general, realise that sometimes it really is the router that has started to malfunction. I'm grateful to Karl for his no-fuss agreeing to simply dispatch a new router. I had tried some months earlier on the phone to TT, and my request was roundly dismissed.

Re: WiFi Intermittent Random Dropping Connection to Devices

Anonymous — Wed, 23 Oct 2024 06:59:16 GMT

Good morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle