topic Failure To Deliver A contract in Full Fibre

Failure To Deliver A contract

AGK-MODAWI — Fri, 25 Oct 2024 10:15:55 GMT

TalkTalk customer service agents sent me the same contract(by email) to upgrade my internet connection to Fibre 150 on five occassions.In each occassion they failed( No engineer or router ) to complete the upgrade on the time when the upgraded connection was due to go live . The dates of the five occassions is as follows

14-09-2024 , 25-09-2024 , 07-10-2024 , 10-10-2024 , 19-10-2024

Everytime I phoned asking for explanations nobody seemed to know what the problem was.

All they could was to start the application process from the start.

Re: Failure To Delever A contract

Divsec — Wed, 23 Oct 2024 11:44:09 GMT

Hi @AGK-MODAWI your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: Failure To Delever A contract

Arne-TalkTalk — Wed, 23 Oct 2024 12:30:03 GMT

Hi AGK-MODAWI

The latest order was placed today (23rd) so we can check in 24 hours if it has gone through.

Regards

Re: Failure To Dilever A contract

AGK-MODAWI — Fri, 25 Oct 2024 09:36:55 GMT

I had another order placed on 23-04-2024 following receiving yet an other copy of the contract by email. Surprise surprise I had the same outcome.

I am therefore forced to conclude it is time to leave TalkTalk, after joining about 10 years ago. I am quite staggered at the level incompetence shown by this organisation

Re: Failure To Dilever A contract

Arne-TalkTalk — Mon, 28 Oct 2024 12:52:03 GMT

Im really sorry for the problems, the issue that was causing the orders to fail has been cleared as of the 25th, So a new order can be placed.

If you still wish to cancel call the loyalty team on 03451720088