topic Hub pack faulty in Full Fibre

Hub pack faulty

Broncho — Sat, 26 Oct 2024 14:57:19 GMT

Power cable damaged and no prong plug receptor in new pack

Re: Hub pack faulty

fr8ys — Sat, 26 Oct 2024 15:25:17 GMT

Is this a replacement hub?

If so can you use the cable from your old one as they are interchangeable if it's like for like ( but not if a replacement for an old YouView or 4k box).

Let us know how you get on please.

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If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
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Thank you

Re: Hub pack faulty

Debbie-TalkTalk — Mon, 28 Oct 2024 07:28:21 GMT

Hi @Broncho

Have we sent you a replacement router?

Re: Hub pack faulty

fr8ys — Mon, 28 Oct 2024 07:59:24 GMT

@Debbie-TalkTalk thank you. My mind went to the TV Hub, Yours the WiFi Hub!

Re: Hub pack faulty

Debbie-TalkTalk — Mon, 28 Oct 2024 08:11:30 GMT

Morning @fr8ys 🙂

Oh it could be the TV hub

@Broncho Is this the WIFI hub or TV box?

Re: Hub pack faulty

Debbie-TalkTalk — Wed, 30 Oct 2024 09:01:31 GMT

Hi @Broncho

Do you still need help with this?