topic Re: Flashing light on router in Full Fibre

Flashing light on router

Bonzo71 — Fri, 01 Nov 2024 12:17:22 GMT

Good morning

I switched over the Fibre 150 yesterday, CityFibre installed the system and TalkTalk supplied a Sagemcom 5464 2 router.

Installation was smooth and system connected straight away however the Internet light keeps going from solid white to flashing amber and back to solid white every couple of minutes, during this period connection seems to drop. I've reset system and router several times but no improvement.

Speed varies between 151mps - 161mps to 108mps - 156mps

Telephone line doe's not work I've plugged in two different handsets, there's no dial tone just a constant single tone.

Can anyone help please?

Dave

Re: Flashing light on router

fr8ys — Fri, 01 Nov 2024 12:53:29 GMT

I found that my line took a couple of days to settle down as there can be a few updates to the ONT and router.

I reported a similar situation to yours (ex phone) and was advised if this by another customer whose engineer advised him that speeds could flctuate for a couple of days. A pity that all engineers do not advise this.

You are in the staff's queue for a response though.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Flashing light on router

Karl-TalkTalk — Fri, 01 Nov 2024 13:02:20 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Flashing light on router

Bonzo71 — Fri, 01 Nov 2024 13:12:57 GMT

Hi all,

Profile updated (I hope)

Dave

Re: Flashing light on router

Karl-TalkTalk — Fri, 01 Nov 2024 13:25:12 GMT

The service has not yet gone live on our network platform. The installation has been marked as completed by City Fibre, we are just waiting for our platform to update with the details. Until this completes, the VOIP (phone) option will not go live either. Once the system has updated the connection will be stable.

Thanks

Karl.

Re: Flashing light on router

Bonzo71 — Fri, 01 Nov 2024 14:07:17 GMT

Karl,

will this stop the flashing light as well ?

Thanks Dave

Re: Flashing light on router

Karl-TalkTalk — Fri, 01 Nov 2024 14:20:36 GMT

Yes, this should then authenticate on our platform.

Thanks

Karl.

Re: Flashing light on router

Bonzo71 — Fri, 01 Nov 2024 14:53:12 GMT

Karl.

I have also noticed that the speed has also dropped quite a bit please see attached , please advise.

Thanks

Dave

Re: Flashing light on router

Chris-TalkTalk — Fri, 01 Nov 2024 15:26:12 GMT

Hi Dave,

Is that the speed on your old service?

Chris

Re: Flashing light on router

Bonzo71 — Fri, 01 Nov 2024 15:42:51 GMT

Hi Chris,

No this is the speed on the new router connected to the fibre connection box, my speed on the old router was 36.3 down and 8.74 up.

Thanks

Dave

Re: Flashing light on router

Chris-TalkTalk — Mon, 04 Nov 2024 09:05:18 GMT

Hi Dave,

How are you getting on, are you still experiencing problems?

Chris

Re: Flashing light on router

Bonzo71 — Mon, 04 Nov 2024 10:04:02 GMT

Hi Chris,

No problems, everything seems to be working now: broadband 150 Mbps down and 156 Mbps up and the phone is working through the router, best of all NO flashing lights. 😁

Thanks everyone for your help.

Dave

Re: Flashing light on router

Karl-TalkTalk — Mon, 04 Nov 2024 10:05:25 GMT

Glad it's all working now 🙂

Regards,

Karl.