topic Re: What point in the day should it be live by? in Full Fibre

What point in the day should it be live by?

Shannon141 — Tue, 05 Nov 2024 15:57:38 GMT

Upgraded to full fibre 900 from 150 today is my go live day to swap over but still waiting…?

Re: What point in the day should it be live by?

Gliwmaeden2 — Tue, 05 Nov 2024 17:20:57 GMT

They say up to midnight, @Shannon141, so don't chase it up before the morning.

Re: What point in the day should it be live by?

Shannon141 — Tue, 05 Nov 2024 17:54:40 GMT

Thankyou for replying 😊

Re: What point in the day should it be live by?

Debbie-TalkTalk — Wed, 06 Nov 2024 07:00:08 GMT

Hi @Shannon141

Has your service now gone live?

Re: What point in the day should it be live by?

Shannon141 — Wed, 06 Nov 2024 07:58:38 GMT

No still fibre 150 running currently

Re: What point in the day should it be live by?

Debbie-TalkTalk — Wed, 06 Nov 2024 08:11:49 GMT

Hi @Shannon141

Please can you add your name and TalkTalk account number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: What point in the day should it be live by?

Shannon141 — Wed, 06 Nov 2024 21:04:50 GMT

I have added them thankyou, i messaged this morning on live chat and they just said sorry and that it would be on today instead, its still not on 🤦🏻‍♀️

Re: What point in the day should it be live by?

Anonymous — Thu, 07 Nov 2024 07:30:17 GMT

Good morning,

Thank you. I've asked the team for an update on this now and will post back as soon as I receive an update.

Thanks

Michelle

Re: What point in the day should it be live by?

Shannon141 — Thu, 07 Nov 2024 07:34:01 GMT

Thankyou, its still not live as of yet 🙄

Re: What point in the day should it be live by?

Anonymous — Thu, 07 Nov 2024 07:35:29 GMT

Hi,

Apologies, I should hopefully receive an update shortly.

Michelle

Re: What point in the day should it be live by?

Anonymous — Thu, 07 Nov 2024 09:14:24 GMT

Hello,

Can I just ask, does the speed upgrade show in your My Account please?

Thanks

Michelle

Re: What point in the day should it be live by?

Shannon141 — Thu, 07 Nov 2024 09:33:28 GMT

it still shows the current one

Re: What point in the day should it be live by?

Arne-TalkTalk — Thu, 07 Nov 2024 14:36:18 GMT

Hi Shannon141

We have asked the provisioning team to check this the order looks to not gone through correctly.

Sorry

Re: What point in the day should it be live by?

Shannon141 — Sat, 09 Nov 2024 22:26:08 GMT

Still not turned on ridiculous

Re: What point in the day should it be live by?

Gliwmaeden2 — Sat, 09 Nov 2024 22:38:41 GMT

@Shannon141, if the order didn’t even go through correctly, it will take longer to resolve.

Unfortunately staff support is not available over the weekend on the forum.

Re: What point in the day should it be live by?

Shannon141 — Sun, 10 Nov 2024 03:10:05 GMT

Wayyyy its finally just this minute gone live 👏

Re: What point in the day should it be live by?

Arne-TalkTalk — Mon, 11 Nov 2024 12:35:54 GMT

Thanks for the update.