topic Re: No to upgrade in Full Fibre

No to upgrade

Cath33 — Wed, 06 Nov 2024 18:17:16 GMT

Like lots of others, I have had notification of an upgrade to full fibre that I do not want (I said no last year too, which appears to have been forgotten). How can I get written confirmation that no one from City Fibre will turn up at my door (which happened last time, despite a cancellation).

Re: No to upgrade

Cath33 — Wed, 06 Nov 2024 19:02:55 GMT

It's allegedly been cancelled via the online chat. Given they said that last time I'm not entirely convinced. Hopefully I'll get a letter to confirm.

Re: No to upgrade

Arne-TalkTalk — Thu, 07 Nov 2024 11:55:05 GMT

I will get confirmation

Re: No to upgrade

Cath33 — Mon, 18 Nov 2024 16:55:11 GMT

Hi Arne (or colleague). Today I received another letter I forming me that I'd be getting the upgrade, NOT a cancellation confirmation.

Am I safe to ignore it or do I have to go back on the cancellation merry-go-round?

Re: No to upgrade

Arne-TalkTalk — Tue, 19 Nov 2024 08:21:49 GMT

Hi Cath33

It was cancelled on the 11th what date was on the letter?