topic Re: wifi in Full Fibre

wifi

mikeannneale — Sun, 27 Oct 2024 08:21:31 GMT

My wifi connection fails to mobile phone randomly with the error " connected no internet",

Also my Honeywell home T6R smart thermostat randomly displays "no internet". this can only be corrected by resetting the thermostat and the router every time.

The router is Sagecom Fast 5464-2.T4

Any suggestions please?

Re: wifi

KeithFrench — Sun, 27 Oct 2024 15:35:02 GMT

Are other WiFi-connected devices OK? Where is the router & what is around it:-

Is it in a cupboard or out in the open?
Is it near any electrical equipment, expanses of metal, water or brick walls etc?

I can only presume this is WiFi interference, with which I can help a lot.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: wifi

Debbie-TalkTalk — Wed, 30 Oct 2024 07:47:38 GMT

Hi mikeannneale

I can see that @KeithFrench has offered to help.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: wifi

mikeannneale — Fri, 08 Nov 2024 13:56:25 GMT

I think I have resolved the problem. I had TP LInk AV600 wifi extenders connected to tvs by ethernet. This was working fine but was also providing wifi. By turning the wifi off on each extender my problem disappeared. That must have been the interference. Can you recommend a wifi extender to work with the Sagecom FAST 5464-2.T4? Thanks Mike Neale

Re: wifi

KeithFrench — Fri, 08 Nov 2024 14:55:31 GMT

Hi @mikeannneale

Yes, the best one is the Sagemcom FAST266 WiFi Booster, which when connected to the 5464, forms a mesh network. It is also WiFi 6 enabled on the booster (5464 will remain WiFi 5). These can be purchased via the Loyalty Dept on 0345 1725157 or 0330 1278960. If you go down that route, then please read my stick on using these at the top of this board. Here is the link to that page:-

https://community.talktalk.co.uk/t5/Full-Fibre/Very-Important-V2-Sagemcom-FAST266-WiFi-Booster/m-p/3058236#M30116

Re: wifi

mikeannneale — Fri, 08 Nov 2024 16:07:04 GMT

My hub is on V174. Can I please arrange update to the latest version of firmware.

thank you

Re: wifi

KeithFrench — Fri, 08 Nov 2024 21:52:18 GMT

I will ask TalkTalk to do that for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: wifi

Debbie-TalkTalk — Mon, 11 Nov 2024 06:57:32 GMT

Hi mikeannneale

Please can you add your TalkTalk landline or account number to your Community Profile, I can then take a look at the router firmware for you.

Thanks

Debbie

Re: wifi

mikeannneale — Mon, 11 Nov 2024 09:10:59 GMT

That is done. Thank you

Re: wifi

Debbie-TalkTalk — Mon, 11 Nov 2024 09:25:29 GMT

Hi @mikeannneale

Thank you. I've checked and the router firmware is on v206 and this is the latest version.

Are you still having issues?

Re: wifi

mikeannneale — Mon, 11 Nov 2024 14:06:24 GMT

Further to my earlier message, how do I order a Fast 266 wifi booster please?

cheers

Mike Neale

Re: wifi

KeithFrench — Mon, 11 Nov 2024 14:46:13 GMT

To buy an F266 you have to call the loyalty dept on 0345 1725157 or0330 1278960.

Re: wifi

mikeannneale — Thu, 14 Nov 2024 08:58:56 GMT

It appears that the F266 wifi extender is no longer available. The only alternative offered is a another new router, I will have to think about that.

cheers

Mike Neale

Re: wifi

Karl-TalkTalk — Thu, 14 Nov 2024 09:33:39 GMT

Hi Mike,

sorry if this is no longer available on your current package. Our teams can swap out the router if required, just let us know what you decide.

Thanks

Karl.

Re: wifi

KeithFrench — Thu, 14 Nov 2024 10:58:42 GMT

As far as I am aware the only supply issue was a while back after the version 1 stocks dried up before the version 2 F266 was launched about two months ago. I really can't see that it has been discontinued so soon. Now of course if TalkTalk's policy on who can have one, based on their broadband package, has changed, I have no idea.

@Karl-TalkTalk if this is the case, please can you confirm which packages allow the purchase of an F266?