topic Re: Eero pro 6 in Full Fibre

Eero pro 6

ricksmith — Fri, 01 Nov 2024 22:45:52 GMT

After replacing my eero 6 router with an eero pro six router I have noticed that my download speed has dropped by 25Mbps

Re: Eero pro 6

KeithFrench — Sat, 02 Nov 2024 10:51:54 GMT

Is this the speed shown by the eero app or a speed test from a device?

Re: Eero pro 6

Anonymous — Mon, 04 Nov 2024 07:08:48 GMT

Hi rick,

How are you getting on?

Thanks

Michelle

Re: Eero pro 6

ricksmith — Mon, 04 Nov 2024 07:26:42 GMT

The speed has now settled down to around what I would expect for my full fibre 150 package. However the package I upgraded to was full fibre 900 including total home WiFi which I believe should include two eero pro six routers, I have only received 1 pro 6 router . Is it possible for you to look into the delivery of the second router. My upgrade go live date is 08/11.

Re: Eero pro 6

Chris-TalkTalk — Mon, 04 Nov 2024 12:07:13 GMT

Hi ricksmith,

When did you receive the first eero pro 6?

Chris

Re: Eero pro 6

ricksmith — Mon, 04 Nov 2024 12:21:53 GMT

Received it Friday

Re: Eero pro 6

Chris-TalkTalk — Mon, 04 Nov 2024 15:26:18 GMT

OK thanks. I'll check in a couple of days to see if another eero has been sent, if not then I'll order one

Chris

Re: Eero pro 6

Chris-TalkTalk — Wed, 06 Nov 2024 09:41:56 GMT

Hi ricksmith,

How are you getting on, have your received another eero?

Chris

Re: Eero pro 6

ricksmith — Wed, 06 Nov 2024 13:19:42 GMT

Hi Chris

I have not received a second eero or any notification that one has been despatched.

Regards

Re: Eero pro 6

Chris-TalkTalk — Wed, 06 Nov 2024 14:51:32 GMT

OK thanks. I can't see any indication that one has been sent yet so I'll check again tomorrow

Chris

Re: Eero pro 6

ricksmith — Thu, 07 Nov 2024 12:04:16 GMT

Still No router or despatch notice. Go live date is tomorrow

Re: Eero pro 6

Chris-TalkTalk — Thu, 07 Nov 2024 14:46:57 GMT

OK, there's still no indication that another eero has been sent yet so I've one, it should be with you within a couple of working days

Chris

Re: Eero pro 6

ricksmith — Thu, 07 Nov 2024 18:10:43 GMT

Hi Chris

just received notification that I’m to be charged for this second eero. I hope that that’s not the case as it should be FOC as it’s required for all house wifi

Re: Eero pro 6

Chris-TalkTalk — Fri, 08 Nov 2024 06:11:12 GMT

Sorry, just ignore it, this is automatically sent when we order an eero, I confirmed it was £0 charge when I ordered it

Chris

Re: Eero pro 6

ricksmith — Sat, 09 Nov 2024 18:38:33 GMT

Hi Chris

I have received the second eero 6 plus and successfully added it to the network, thank you, however the speed reported in the eero app is still showing 150 mbps. I also don’t have access to the talk talk plus app. Could you please investigate as I signed up to 900 mbps which should include the plus app

Re: Eero pro 6

ferguson — Sat, 09 Nov 2024 18:45:26 GMT

Try switching off the ONT for 30 minutes to see if that will kickstart the new speed. Subject to that, the support team will look into this further when they are back online on Monday.

Re: Eero pro 6

ricksmith — Sat, 09 Nov 2024 20:13:37 GMT

Turned off the ONT still reports 150mbps

Re: Eero pro 6

ferguson — Sat, 09 Nov 2024 20:53:13 GMT

OK, thanks for trying that. Let's see what the support team say when they pick this up.

Re: Eero pro 6

Anonymous — Mon, 11 Nov 2024 07:59:46 GMT

Good morning,

What does your package show as when you log into your My Account please?

Thanks

Michelle

Re: Eero pro 6

ricksmith — Mon, 11 Nov 2024 09:21:20 GMT

Package still says fibre 150 with voip