topic Re: Unable to Update my TTalk cookie preferences in Full Fibre

Unable to Update my TTalk cookie preferences

Billx — Fri, 30 Aug 2024 17:46:03 GMT

I've noticed that TalkTalk have recently updated some of their privacy and cookie policies.

However, one of their new important links does not work.

To go to the specific link:

To get to the link easily, one has to be logged into MyAccount.

From the main page of MyAccount, one needs to go to the bottom of the page, and click 'Cookies and our policy'

In the 'Cookies and our policy' page, it states: 'You can update your cookie preferences here'

If one clicks on this, the link is dead.

I hope TalkTalk can speedily fix this.

Bill

Re: Unable to Update my TTalk cookie preferences

Divsec — Fri, 30 Aug 2024 19:35:53 GMT

Hi @Billx it's working for me in both chrome and Firefox on Android 13 tablet.

Which are you using?

Re: Unable to Update my TTalk cookie preferences

Billx — Fri, 30 Aug 2024 20:18:31 GMT

Hi, @Divsec

I use Windows 10 and Google Chrome.

I do use a blocker, but it is currently switched off.

Maybe TalkTalk are angry, because I have used it before, I don't know.

I also recopied the link and then pasted it into a new email.

If there was a link, it would show in the new email.

What was pasted was just text.

This is amazing.

Thanks

Bill

Re: Unable to Update my TTalk cookie preferences

Divsec — Fri, 30 Aug 2024 20:08:19 GMT

Hi @Billx I wonder if you have the same issue with edge? Also could it just be as simple as cache flush.

I use a free dns adblocker with minimal issues.

Re: Unable to Update my TTalk cookie preferences

Billx — Fri, 30 Aug 2024 20:29:24 GMT

I'll try those two, @Divsec

Thanks

Bill

Re: Unable to Update my TTalk cookie preferences

Billx — Fri, 30 Aug 2024 21:10:01 GMT

@Divsec

I've tested it in Microsoft Edge, where there is no blocker.

The same thing happens.

What I noticed is that when you click 'Cookies and our policy',

it takes you out of 'https://service.talktalk.co.uk/dashboard'

and into 'https://www.talktalk.co.uk/legal/cookie-policy'.

But in this new page, I am no longer logged in.

In my mind, if one logs in to a website, one is logged in to every page of that website.

It seems, its not the case with TalkTalk.

I know that https://service.talktalk.co.uk might use a different server from https://www.talktalk.co.uk,

but one would assume that both are in the same website, talktalk.co.uk.

Therefore I should still be logged in.

(By the way, I did clear the cache.)

Very, very strange.

I repeated the procedure with Google Chrome, with the same results.

Are you sure you can 'update your cookie preferences here'

What can you see when you're there?

Thanks

Bill

Re: Unable to Update my TTalk cookie preferences

Divsec — Sat, 31 Aug 2024 07:58:36 GMT

Hi @Billx another day, another answer, you are correct, no link attached to purported link.

The team will get this sorted on Monday, thanks for pointing it out and testing solutions.

Re: Unable to Update my TTalk cookie preferences

Billx — Sat, 31 Aug 2024 09:24:20 GMT

Thanks very much, @Divsec

Bill

Re: Unable to Update my TTalk cookie preferences

Billx — Tue, 03 Sep 2024 15:49:38 GMT

Do we have to wait for 6 months for this link to be corrected?

Bill

Re: Unable to Update my TTalk cookie preferences

Divsec — Tue, 03 Sep 2024 16:09:45 GMT

Quite possibly.

You could always clear your browser cache then try to login which would give you the accept cookies dialogue and then read the details there?

Re: Unable to Update my TTalk cookie preferences

Billx — Wed, 04 Sep 2024 14:33:09 GMT

Oh, good idea, @Divsec

Bill

Re: Unable to Update my TTalk cookie preferences

Billx — Thu, 05 Sep 2024 13:10:50 GMT

What's up moderators? I now can't have a discussion about the internals of some of the software I and others use?

Put my writing back to where it belongs.

Bill

Re: Unable to Update my TTalk cookie preferences

Billx — Thu, 05 Sep 2024 13:25:08 GMT

My original question remains.

I've noticed that TalkTalk have recently updated some of their privacy and cookie policies.

However, one of their new important links does not work.

Is one of the teams going to deal with this?

Bill

Re: Unable to Update my TTalk cookie preferences

Billx — Fri, 13 Sep 2024 13:47:28 GMT

My original question remains.

I've noticed that TalkTalk have recently updated some of their privacy and cookie policies.

However, one of their new important links does not work.

(Originally, @Divsec on on ‎31-08-2024, said the team will get this sorted on Monday, which would be on 02-09-2024

Then when I asked , if this might take 6 months, he says quite possibly.)

Is one of the teams going to deal with this or not?

Bill

Re: Unable to Update my TTalk cookie preferences

Arne-TalkTalk — Mon, 16 Sep 2024 08:53:44 GMT

Hi Billx

Its been reported, and will be fixed as soon as possible.

Re: Unable to Update my TTalk cookie preferences

Billx — Sun, 10 Nov 2024 14:55:59 GMT

The original issue remains,

"From the main page of MyAccount, I go to the bottom of the page, and click 'Cookies and our policy'

In the 'Cookies and our policy' page, it states: 'You can update your cookie preferences here'

If one clicks on this, the link is dead."

I would be good to have this fixed.

Bill

Re: Unable to Update my TTalk cookie preferences

Karl-TalkTalk — Mon, 11 Nov 2024 07:25:07 GMT

Hi Billx

Arne has reported the issue to the teams that look after this. They will schedule a fix in with their current workload. I cannot give any timescales at this time.

Thanks

Karl.

Re: Unable to Update my TTalk cookie preferences

Billx — Mon, 11 Nov 2024 13:08:39 GMT

Thank you, @Karl-TalkTalk

Bill