topic Re: why can't I get an answer in Full Fibre

why can't I get an answer

SWexshellcustomer — Mon, 11 Nov 2024 14:46:40 GMT

For a communications company, lack of communication is very annoying. You send me an email stating "The third option available for you is to move onto a new, matching Fibre 150 Data Only contract for £28.00 per month for another 24 months, with this plan, you can enjoy average download speeds of 152Mb/s. Click here ". If you do click there it shows a far higher cost. I have emailed to no avail but get endless messages telling me I can find answers on the website. NO I CAN'T. Aren't you interested in retaining customers?

Re: why can't I get an answer

Arne-TalkTalk — Mon, 11 Nov 2024 15:03:20 GMT

Hi SWexshellcustomer

Best option would be to call the loyalty team on 03451720088 They will be able to help

Sorry for any inconvenience caused

Re: why can't I get an answer

Gliwmaeden2 — Mon, 11 Nov 2024 15:03:36 GMT

You are best phoning 03451 720088 after 9am (closes 7pm weekdays, 6pm Saturday), @SWexshellcustomer, or use one of the Chat links.

That way you can make sure that no unwanted extras are added: or check whether there are discounted deals available for eg phone boosts, Supersafe, Voicemail Plus, TV etc.