topic Full Fibre upgrade half the speed it should be in Full Fibre

Full Fibre upgrade half the speed it should be

paulcroft77 — Tue, 12 Nov 2024 14:49:35 GMT

got my full fibre connection last wednesday Talktalk forgot to send me a eroo router and cut off my internet 1 hourt after the engeneer left, now i just got my eroo router on monday and connected following all the instructions correctly i am getting 90mbs constistantly andf should be getting 152mbs, i spent 2 hours talking to a non english based customer service peron on the website chat service where i felt i was being treated like a 5 year old also questioning me that my official router wasnt official and was 3rd party and wanting to know how i got hold it????? they also clearly was using pre made messeges that make u feel they do not really know what there doing, i stil have slow fibre i need to speak to someone that is based in England and understands Englands Phone network and not just what there been shown in a photograph

Re: Full Fibre upgrade half the speed it should be

ferguson — Tue, 12 Nov 2024 17:03:01 GMT

Are these speeds from wireless tests? What connection speed is the eero app showing?

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Tue, 12 Nov 2024 17:36:22 GMT

Re: Full Fibre upgrade half the speed it should be

ferguson — Tue, 12 Nov 2024 17:31:28 GMT

OK, thanks for that. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Tue, 12 Nov 2024 17:32:57 GMT

wired and the app shows same speed using the app speed test 90 to 93 mbps

Re: Full Fibre upgrade half the speed it should be

ferguson — Tue, 12 Nov 2024 17:38:49 GMT

Not sure what you did there, can you see my previous response?

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Tue, 12 Nov 2024 17:43:34 GMT

yes ive seen it and updateed my profile with my details Thank you

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Wed, 13 Nov 2024 02:29:05 GMT

Runing tests last night i could get 150mbps speed to my eero router using the supplied ethernet cable to the wall box BUT not get it to my wired PC not get anywhere near that speed over wifi i for the test i used a cat 5E ethernet cable which should be fine as there capable of 1000Mbps im so confused

Re: Full Fibre upgrade half the speed it should be

Anonymous — Wed, 13 Nov 2024 06:52:49 GMT

Hi paul,

I'm sorry to hear this. Can I just confirm, is it now just the wired PC which is experiencing the slow speeds?

Thanks

Michelle

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Wed, 13 Nov 2024 14:37:06 GMT

HI yes the speed of 150mbps was using the eero app speed test testing on my pc next to the eero connected via the Stupidly short ethernet cable supplied with the eero is 90mbps wireless is consistatly around 40/50MBps

Re: Full Fibre upgrade half the speed it should be

Chris-TalkTalk — Thu, 14 Nov 2024 09:45:21 GMT

Hi Paul,

Can you add either your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Thu, 14 Nov 2024 17:42:00 GMT

Problem has been resolved

Re: Full Fibre upgrade half the speed it should be

ferguson — Thu, 14 Nov 2024 17:51:10 GMT

That's good to know, can you tell us a wee bit more maybe for the benefit of others?

Re: Full Fibre upgrade half the speed it should be

paulcroft77 — Thu, 14 Nov 2024 17:53:07 GMT

Was a bad ethernet cable i had purchased and a replacment fixed the issue.

Re: Full Fibre upgrade half the speed it should be

ferguson — Thu, 14 Nov 2024 18:41:37 GMT

Cool, thanks for that.

Re: Full Fibre upgrade half the speed it should be

Chris-TalkTalk — Fri, 15 Nov 2024 07:12:49 GMT

Glad to hear it's resolved, thanks for letting us know 🙂

Chris