topic Awful TalkTalk fiber broadband in Full Fibre

Awful TalkTalk fiber broadband

Valsud — Sun, 17 Nov 2024 12:09:19 GMT

Hello,

I am extremely frustrated with TalkTalk's service. This is the second time in a month that I've been left without internet access for several days. I seriously want to consider switching providers, as the service I've paid for is abysmal and no one seems to care about resolving these issues.

I requested a refund, but that has not been provided. Honestly, no one seems to take this seriously. I reported the problem quite early on Friday, yet nothing has changed. Additionally, I was informed that I could switch to a broadband connection instead of fiber, but that's not an option for me because all the wiring was updated when the fiber was installed, and I don't have a basic RJ11 cable for that setup.

It's clear that TalkTalk is indifferent to my situation. Overall, their service is unreliable and disappointing.

@talktalk

Re: Awful TalkTalk fiber broadband

Gliwmaeden2 — Sun, 17 Nov 2024 12:20:02 GMT

If it goes on past a few days, full loss of service triggers automatic compensation, @Valsud, which is actually more generous usually than a pro rata refund. It's awarded after the resolution of the fault, up to 30 days afterwards:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

This appears to be nothing to do with email, where you posted, so I'll move the thread to the Full Fibre section.

Staff will reply after the weekend.

Ensure that you have completed your community forum profile details fully. Go via your avatar; settings. Personal Information. SAVE CHANGES.

Re: Awful TalkTalk fiber broadband

Debbie-TalkTalk — Mon, 18 Nov 2024 11:04:21 GMT

Hi @Valsud

I'm really sorry to hear this.

Have you got a no sync (no connection fault) at the moment?

Re: Awful TalkTalk fiber broadband

Anonymous — Wed, 20 Nov 2024 08:26:22 GMT

Morning @Valsud

Do you still need assistance with this?

Thanks

Michelle