topic Re: digital voice - phone light comes on at odd times in Full Fibre

digital voice - phone light comes on at odd times

JandC_271 — Mon, 15 Jul 2024 11:59:01 GMT

We had full fibre connected to the house recently including digital voice to which our "landline" phone are now attached via the phone socket on the new router. All works well, but one aspect is puzzling me. At seemingly random times, perhaps a few times a day, the phone lights up and the display says "call" but there is no ring, and the light goes off and display clears after a few seconds. We have a phone extension in the bedroom which works wirelessly from the main one and notice this more often, when the phone lights up in the night. This is a bit distracting - does anyone know what is happening? Maybe some kind of periodic test signal is sent down the digital voice line?

Re: digital voice - phone light comes on at odd times

Gliwmaeden2 — Mon, 15 Jul 2024 12:00:30 GMT

It can be sorted - it's a known issue, @JandC_271.

Re: digital voice - phone light comes on at odd times

Debbie-TalkTalk — Mon, 15 Jul 2024 12:42:33 GMT

Hi @JandC_271

Apologies for this.

I've made some changes to a setting on the line. Please can you monitor the line over the next few days and let us know how you get on.

Thanks

Re: digital voice - phone light comes on at odd times

JandC_271 — Mon, 15 Jul 2024 13:15:13 GMT

Many thanks - will do.

Re: digital voice - phone light comes on at odd times

Debbie-TalkTalk — Mon, 15 Jul 2024 13:21:10 GMT

Hi @JandC_271

Thank you 🙂

Debbie

Re: digital voice - phone light comes on at odd times

Debbie-TalkTalk — Thu, 18 Jul 2024 06:04:54 GMT

Hi @JandC_271

How are you getting on?

Re: digital voice - phone light comes on at odd times

JandC_271 — Thu, 18 Jul 2024 08:24:40 GMT

Hello @Debbie-TalkTalk - we haven't noticed the phone light coming on since you made the changes to the setting, so looks like you've fixed it. Many thanks.

John

Re: digital voice - phone light comes on at odd times

Debbie-TalkTalk — Thu, 18 Jul 2024 08:29:03 GMT

Morning John @JandC_271

That's great, I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: digital voice - phone light comes on at odd times

Madmickb24 — Sun, 17 Nov 2024 10:59:47 GMT

I am getting the same the bedroom light come on 2 to 3 times a night and is disrupting our sleep

Re: digital voice - phone light comes on at odd times

Gliwmaeden2 — Sun, 17 Nov 2024 12:48:51 GMT

Please start your own thread, @Madmickb24.

Return to the message board and click on start a topic. Also complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar, settings, Personal Information. SAVE CHANGES.

Staff will respond after the weekend.

Re: digital voice - phone light comes on at odd times

Anonymous — Mon, 18 Nov 2024 07:36:10 GMT

Hi @Madmickb24

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle