topic Re: Eero can’t find WAN IP address in Full Fibre

Eero can’t find WAN IP address

drnez — Tue, 19 Nov 2024 21:26:15 GMT

- FTTP installed today by Openreach

- Fibre 500 with Eero pro 6

- Previous posts hint it could be an activation issue, or the S/N needs to be linked?

All help would be greatly appreciated, please do ask for any more information that’s needed.

Re: Eero can’t find WAN IP address

drnez — Tue, 19 Nov 2024 21:56:31 GMT

Some more useful information:

- I have tried using 4 separate devices to connect with the eero app, all of which had the same result

- The engineer did manage to get past that point on their own phone, but I have not been able to replicate that

- I have tried restarting the router, hard resetting the router, unplugging cables, etc and none helped

Re: Eero can’t find WAN IP address

Chris-TalkTalk — Wed, 20 Nov 2024 08:27:28 GMT

Hi drnez,

It looks as though the order hasn't completed yet I'll check this with our provisioning team and get back to you

Chris

Re: Eero can’t find WAN IP address

drnez — Wed, 20 Nov 2024 19:29:07 GMT

Hi Chris,

Thanks for getting back to me - could I have an estimated timescale on this, since we have been without internet for nearly 2 days now.

Re: Eero can’t find WAN IP address

Chris-TalkTalk — Thu, 21 Nov 2024 09:28:02 GMT

Apologies for the delay, I'm just waiting for an update from our Provisioning team, I'll let you know when I have any more information

Chris

Re: Eero can’t find WAN IP address

Chris-TalkTalk — Thu, 21 Nov 2024 09:55:46 GMT

I've received confirmation that the order has now completed and your Internet connection appears to be working now, Can you please confirm that everything is OK at your end

Thanks
Chris

Re: Eero can’t find WAN IP address

Chris-TalkTalk — Thu, 21 Nov 2024 13:49:01 GMT

Hi drnez,

How are you getting on, is everything OK now?

Chris

Re: Eero can’t find WAN IP address

drnez — Thu, 21 Nov 2024 19:50:18 GMT

Hi Chris,

Just got home, and can confirm it all works now. Thanks so much for the help, it is much appreciated!

Re: Eero can’t find WAN IP address

Chris-TalkTalk — Fri, 22 Nov 2024 07:46:52 GMT

That's great news drnez, thanks for letting me know 🙂

Chris