topic Re: Accessing AXS App or Website being blocked by AXS in Full Fibre

Accessing AXS App or Website being blocked by AXS

ticknermp — Thu, 21 Nov 2024 17:44:30 GMT

I have the latest Eero software, I have the latest AXS app and Chrome/Edge/DuckDuckGo web applications, with NO VPN in use.

When I try to access the AXS website or app I get blocked due to suspicious activity.

It doesn't even add the IP address to the bottom of the error page.

If I turn WiFi off and use the mobile network, all is brilliant.

If I connect to a neighbours WiFi it works as well.

So why is this happening from my broadband, it seems something isn't being broadcast and AXS doesn't like it.

How do I rectify? It's simply a TalkTalk issue that's causing it.

Re: Accessing AXS App or Website being blocked by AXS

Divsec — Thu, 21 Nov 2024 19:26:54 GMT

Hi @ticknermp you could try using a third party DNS.

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Re: Accessing AXS App or Website being blocked by AXS

Anonymous — Fri, 22 Nov 2024 09:46:39 GMT

Morning,

Have you tried powering down the router for a full 30 minutes as this will reset the current session and can often resolve performance issues?

Thanks

Michelle

Re: Accessing AXS App or Website being blocked by AXS

ticknermp — Mon, 25 Nov 2024 23:34:50 GMT

Wouldn't that null and void the TalkTalk anti virus notifications I'm paying for?

Re: Accessing AXS App or Website being blocked by AXS

Divsec — Tue, 26 Nov 2024 06:23:56 GMT

Hi @ticknermp not permanently, but it would go some way to illustrating where the solution lays?

Re: Accessing AXS App or Website being blocked by AXS

Gliwmaeden2 — Tue, 26 Nov 2024 06:39:58 GMT

Do you mean Supersafe, @ticknermp?

The article posted in the previous reply mentions Homesafe not functioning with the 3rd party DNS, but Homesafe performs a different function from Supersafe, and is automatically included in services up to Full Fibre 65.

If you are talking about an Eero, you must have a faster package, so Homesafe isn't included anyway.

It's up to you whether you keep Supersafe with your Eero package.

A further discussion is here:

https://community.talktalk.co.uk/t5/Keeping-your-Family-Safe/SuperSafe/td-p/3015712