topic Re: New eero 6 in Full Fibre

New eero 6

silvergirl — Fri, 22 Nov 2024 15:55:20 GMT

Hi, I have received an eero 6 with instructions on how to get the app. What I don't have is the Grandstream component to be able use my phone. Will that be sent to me soon please?

Re: New eero 6

ferguson — Fri, 22 Nov 2024 16:22:47 GMT

I presume you did order a Full Fibre with VoIP package, when is the go live date?

Re: New eero 6

silvergirl — Fri, 22 Nov 2024 17:16:45 GMT

Hi, thank you for the quick reply. I already have the Full Fibre package and I did not order the eero, it was sent to me but without the VoIP part. I thought it was probably because I have just renewed my contract.

Re: New eero 6

ferguson — Fri, 22 Nov 2024 18:47:11 GMT

Ah, OK, did you previously use the Hub 2 with the phone connected to the voice port? You can continue to use that if you wish. Or if you prefer to switch to the eero with DVA then the support team here can sort this out for you when they are back online from Monday.

Re: New eero 6

silvergirl — Fri, 22 Nov 2024 19:08:15 GMT

Yes, I have a Hub2 with voice port. I would like to switch to the eero. I will wait for someone pick this up on Monday - please let me know if I need to make contact again.

Thanks.

Re: New eero 6

ferguson — Fri, 22 Nov 2024 19:09:58 GMT

This has been flagged up for you, nothing more to do, just sit back and wait until the support team respond. 🙂

Re: New eero 6

Chris-TalkTalk — Mon, 25 Nov 2024 09:46:31 GMT

Hi silvergirl,

I've ordered the DVA, it should be with you within a couple of working days

Chris

Re: New eero 6

silvergirl — Wed, 27 Nov 2024 17:29:45 GMT

Thank you, I have received the Grandstream today. Please could you confirm that I have Profile T?

I do not want to install anything until I am sure everything is correct.

Re: New eero 6

ferguson — Wed, 27 Nov 2024 17:33:33 GMT

I am not even sure what that means? The Grandstream should be preconfigured to link with the eero on your TalkTalk connection and if you follow the instructions it should just work. Mine did.

Re: New eero 6

Chris-TalkTalk — Thu, 28 Nov 2024 08:29:37 GMT

Hi Silvergirl,

I can confirm that you are on the correct profile but if you experience any problems please let us know

Chris

Re: New eero 6

KeithFrench — Thu, 28 Nov 2024 09:58:01 GMT

Hi @ferguson

The profile only applies to CityFibre customers, if not set correctly the eero will never sync up.

Re: New eero 6

silvergirl — Thu, 28 Nov 2024 11:01:49 GMT

Thank you, Keith. I had heard this and my Full Fibre was installed by City Fibre, which is why I wanted my profile checked before I try installing anything.

Re: New eero 6

KeithFrench — Thu, 28 Nov 2024 11:13:17 GMT

Hi @silvergirl

Great, I hope all goes well with eero installation. If I can help at all, just let me know.

Re: New eero 6

silvergirl — Mon, 02 Dec 2024 12:20:43 GMT

Hi. Over the weekend I installed and set up the eero and Grandstream and all looks fine - until I use my desktop computer. The signal strength is very poor indeed. I have had a lot of help through this forum in the past and I am hoping you can help me again now. Previously, when using the Hub2, I had to have the FAST266 upstairs to boost the signal. What can I do to get better signal from my eero 6, please?

Re: New eero 6

KeithFrench — Mon, 02 Dec 2024 12:57:16 GMT

Hi @silvergirl

Yes, I think I remember your WiFi problems upstairs. Didn't you originally use an old TalkTalk WiFi extender kit, but that caused problems as the inbuilt PLAs had to cross two ring mains circuits & often needed rebooting? Then you had the FAST 266 WiFi booster, which I think helped quite a bit.

I am therefore not surprised that you are having problems with just the one eero 6, most people require a second to form a mesh unit. Mind you, as the eero has no WiFi settings available in the app, I have found that their location is everything. This may be an area that needs further investigation, if not much better using two eero 6s.

Let me have a word with TalkTalk.

Re: New eero 6

silvergirl — Mon, 02 Dec 2024 14:34:09 GMT

Thank you Keith, I appreciate your input.

Re: New eero 6

Chris-TalkTalk — Tue, 03 Dec 2024 09:29:21 GMT

Hi silvergirl,

I can send another eero, would you like me to arrange this?

Chris

Re: New eero 6

silvergirl — Tue, 03 Dec 2024 09:53:26 GMT

Yes, please, and hopefully that will solve the problem.

Re: New eero 6

silvergirl — Tue, 03 Dec 2024 11:23:09 GMT

Hi Chris, Please would you confirm that this second eero will be free of charge?

Thank you for your help, Silvergirl

Re: New eero 6

Chris-TalkTalk — Tue, 03 Dec 2024 12:31:42 GMT

Yes it will be free of charge

Chris