topic Re: VOIP Phone in Full Fibre

VOIP Phone

Mark147 — Fri, 22 Nov 2024 13:27:30 GMT

I have just upgraded to full fibre and my phone is now VOIP. I have noticed that at least once an hour the phone handset lights up with 'Call' for about 2-3 seconds, why is this??

Re: VOIP Phone

Debbie-TalkTalk — Fri, 22 Nov 2024 13:29:57 GMT

Hi @Mark147

Apologies for this. This is a known issue, I will need to make a change to a setting for you.

Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie

Re: VOIP Phone

Mark147 — Sat, 23 Nov 2024 08:24:23 GMT

Done that

Re: VOIP Phone

Gliwmaeden2 — Sat, 23 Nov 2024 08:33:28 GMT

Staff will follow up after the weekend, @Mark147.

It should be straightforward to sort out from their end.

Re: VOIP Phone

Debbie-TalkTalk — Mon, 25 Nov 2024 08:49:57 GMT

Morning @Mark147

Thank you.

I've made a change to the setting, please can you monitor this over the next few days and I will check in again with you on Wednesday just to make sure these calls have stopped.

Thanks again.

Debbie

Re: VOIP Phone

Mark147 — Mon, 25 Nov 2024 09:52:12 GMT

OK, thanks Debbie

Re: VOIP Phone

Anonymous — Mon, 25 Nov 2024 12:29:47 GMT

No problem 🙂

Thanks

Michelle

Re: VOIP Phone

Debbie-TalkTalk — Wed, 27 Nov 2024 06:33:21 GMT

Morning @Mark147

Has everything been working ok since your last post?

Re: VOIP Phone

Mark147 — Wed, 27 Nov 2024 09:18:10 GMT

Hi Debbie,

Whatever changes you made have cured the problem.

Thanks very much.

Re: VOIP Phone

Debbie-TalkTalk — Wed, 27 Nov 2024 09:45:53 GMT

Hi @Mark147

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie