topic Re: Internet keeps dropping out in Full Fibre

Internet keeps dropping out

MartynA33 — Mon, 25 Nov 2024 10:57:54 GMT

My internet keeps dropping out. I’m sick of turning it off for 20 minutes and rebooting it every week.

i have done all the tests for the incoming line many times (no issues found)I have followed the check list for the internal setup but nothing has changed for the last few years when I have had no issues.Can I get a free replacement router from Talk Talk as I believe that is the cause of the problem.

Re: Internet keeps dropping out

KeithFrench — Mon, 25 Nov 2024 13:00:22 GMT

When this happens, what is the exact state of the light(s) on the front of the router?

Re: Internet keeps dropping out

Debbie-TalkTalk — Mon, 25 Nov 2024 13:03:23 GMT

Hi @MartynA33

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet keeps dropping out

Debbie-TalkTalk — Tue, 26 Nov 2024 09:35:32 GMT

Hi @MartynA33

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Internet keeps dropping out

Debbie-TalkTalk — Fri, 29 Nov 2024 07:20:28 GMT

Hi @MartynA33

Have you received the replacement router?