topic Re: New contract in Full Fibre

New contract

Jillellesse1979 — Fri, 22 Nov 2024 10:49:08 GMT

Used ismybillfair to get better deal. How long does it usually take to go through

Re: New contract

fr8ys — Sat, 23 Nov 2024 08:56:07 GMT

I can't answer with certainty (I believe it's 28 days) but there have been others on here where ismybillfair have not contacted TalkTalk and others where they have done so during mid term contract and been charged a fee as they have breached their existing contract.

The Loyalty team hold the best prices so if you are out of contract I suggest you contact them.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: New contract

Gliwmaeden2 — Sat, 23 Nov 2024 09:20:10 GMT

@Jillellesse1979, @fr8ys is correct that there can be penalties for changing the contract before the normal renewal period.

Re: New contract

Arne-TalkTalk — Mon, 25 Nov 2024 15:15:57 GMT

Hi Jillellesse1979

It was picked up on the 19th and one of our team tried to contact you with no success.

You are out of contract so call the loyalty team on 03451720088 They will be able to see what options are available to reduce your bill

Regards

Re: New contract

Jillellesse1979 — Mon, 25 Nov 2024 15:59:46 GMT

Nobody has emailed me regarding contract on primary email. And unknown numbers go unanswered due to scams. Ps just spent 30 minutes on phone to talktalk and as usual they have trouble hearing.

Re: New contract

fr8ys — Mon, 25 Nov 2024 16:05:30 GMT

@Jillellesse1979 did you ask for the Loyalty Team on the number provided?

Re: New contract

Gliwmaeden2 — Mon, 25 Nov 2024 16:42:49 GMT

You are better using Chat or the phone number 03451 720088 to speak to the Loyalty team directly.

If an email were to come through (to your billing address) or in Offers & Upgrades in My Account, they usually automatically include a charge for TV, maybe Supersafe, maybe Voicemail etc, so you can be far more particular dealing with Talktalk directly on the phone.

Use Chat if there's a problem hearing. @fr8ys gave you the link.

Re: New contract

Arne-TalkTalk — Tue, 26 Nov 2024 11:30:07 GMT

Renewals cant be done over email, The loyalty team will call. I would suggest that you call the loyalty team on 03451720088 to reduce your costs.