topic Re: Moving day going live in Full Fibre

Moving day going live

PearlWilldig — Fri, 22 Nov 2024 18:09:23 GMT

I am moving on 26th November, it said on email I must plug router in at 8.00 am. I doubt I will have the key that early in the day.

Re: Moving day going live

Gliwmaeden2 — Fri, 22 Nov 2024 18:56:51 GMT

They probably mean that your connection will be live from 8am (at the earliest) that day, @PearlWilldig (it can take up to midnight) but if in doubt or needing clarification, ring 03451 720088 or use Chat to check.

Staff will not be back on here before Monday (25th).

Check opening hours and contact information here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Moving day going live

Arne-TalkTalk — Tue, 26 Nov 2024 14:53:47 GMT

Hi PearlWilldig

That instruction is so the the engineer can run a test to ensure the connection works, the engineer has a timescale of 8am till 1pm.

Will you have access by 1pm?