topic Re: Eero 6 5Ghz channel change from CH 149(155) in Full Fibre

Eero 6 5Ghz channel change from CH 149(155)

Adam137 — Wed, 13 Nov 2024 09:49:25 GMT

Hi,

My eero is stuck on Channel 49 (155) on the 5 Ghz frequency, I have some devices that cannot use channel 155 so can I request that this be changed to the lower range please like others have in the forum like here, here, here, here & here.

I am on the latest version v7.6.3-103

TV and other devices close to the router cannot see 5Ghz when on CH1555ghz Stuck on CH 155

Re: Eero 6 5Ghz channel change from CH 149(155)

KeithFrench — Wed, 13 Nov 2024 13:02:41 GMT

I have asked one of TalkTalk's support to pick your thread up and apply the patch for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Wed, 13 Nov 2024 13:23:06 GMT

Hi Adam137,

I've passed this to our Product team, they'll probably need to pass it to eero support, I'll let you know when I have an update

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Thu, 14 Nov 2024 09:30:42 GMT

Just a quick update to let you know that this has been raised to the eero support team

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Adam137 — Wed, 27 Nov 2024 14:28:08 GMT

Hi Chris,

It's been 2 weeks now, do you have any updates?

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Wed, 27 Nov 2024 15:28:05 GMT

Last update I received was saying that it has been passed to eero support. I'll chase it up and get back to you

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Anonymous — Fri, 29 Nov 2024 07:24:01 GMT

Morning Adam,

Apologies for the delay. Our Devices Manager confirmed yesterday that they have chased this for us. We'll keep you updated.

Thanks

Michelle

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Mon, 02 Dec 2024 07:58:34 GMT

Hi Adam,

No further updates yet, I'll let you know when I have any more information

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Mon, 02 Dec 2024 13:04:04 GMT

Hi Adam,

I've received confirmation that this has been fixed, can you please retest and let me know if it's now OK

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Adam137 — Wed, 04 Dec 2024 16:52:29 GMT

Hi Chris,

I have updated my eero and performed a reboot, my 5GHZ channel is now showing 36(42).

Will this fix stay in place after firmware updates in the future? Or will it revert back to channel 149(155)?

Thank you for your support.

Re: Eero 6 5Ghz channel change from CH 149(155)

Chris-TalkTalk — Thu, 05 Dec 2024 08:20:32 GMT

Hi Adam137,

The fix should be permanent, haven't seen anyone saying that they are experiencing problems again following a firmware update

Chris

Re: Eero 6 5Ghz channel change from CH 149(155)

Anonymous — Tue, 10 Dec 2024 07:47:19 GMT

Hi Adam,

Just checking back in to make sure that everything has been ok since your last post?

Thanks

Michelle

Re: Eero 6 5Ghz channel change from CH 149(155)

Adam137 — Fri, 20 Dec 2024 13:43:30 GMT

Hi Michelle,

Yes everything has been fine, no further issues.

Thank you

Re: Eero 6 5Ghz channel change from CH 149(155)

Debbie-TalkTalk — Fri, 20 Dec 2024 14:19:56 GMT

Hi @Adam137

That's great, thanks for letting us know 🙂

Debbie