topic Re: Wifi not working in Full Fibre

Wifi not working

Gabi1971 — Thu, 28 Nov 2024 15:06:26 GMT

My router is not connecting to the internet the Orange light keeps flashing and ive opened a case nearly 24h ago

Re: Wifi not working

Chris-TalkTalk — Thu, 28 Nov 2024 15:24:49 GMT

Hi Gabi1971,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Wifi not working

Gabi1971 — Thu, 28 Nov 2024 16:28:36 GMT

Yup

Re: Wifi not working

Anonymous — Fri, 29 Nov 2024 06:41:12 GMT

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault. What lights are currently on the ONT box on the wall please? Does the connection work if you remove the router and connect wired directly at the ONT please?

Thanks

Michelle

Re: Wifi not working

Gabi1971 — Fri, 29 Nov 2024 16:19:01 GMT

Not very helpful. Its Orange keeps flashing

Re: Wifi not working

ferguson — Fri, 29 Nov 2024 16:25:49 GMT

The ONT - box on the wall where the fibre comes in - not the router.

Re: Wifi not working

Gabi1971 — Fri, 29 Nov 2024 16:26:19 GMT

Not sure if that helps

Re: Wifi not working

Gabi1971 — Fri, 29 Nov 2024 16:28:23 GMT

Yo smart guy

Re: Wifi not working

ferguson — Fri, 29 Nov 2024 16:52:49 GMT

I am, aren't I? 🙂

It does help, because it indicates that your broadband connection is coming through fine. Try connecting a device directly by ethernet cable to the LAN port on the ONT. Then check that the ethernet cable connection between the ONT and router at both ends is sound and secure. Finally try switching off the router for a full 30 minutes. Let us know if that helps.

Re: Wifi not working

Gabi1971 — Fri, 29 Nov 2024 21:40:15 GMT

Unfortunately not working

Re: Wifi not working

ferguson — Fri, 29 Nov 2024 21:42:58 GMT

OK, thanks for trying all that. Wait for further advice from the support team, but be aware that they won't be back online until Monday.

Re: Wifi not working

Chris-TalkTalk — Mon, 02 Dec 2024 08:57:39 GMT

Hi Gabi1971,

Your connection appears to be up and running now, is everything OK at your end?

Chris